Partner Manager, Business Development

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Job Description

We are a small but passionate team of 100+ based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

The Role:

Aisera is looking for a visionary, results-driven Partner Manager who is responsible for supporting new partnerships and alliances as well as opportunities to enhance distribution for Aisera offerings and open up new markets. The ideal candidate is a big picture operations thinker and planner, has an established high-level network across social platforms, the ability to manage high-value partners, resellers and value-added channels with the ability to close deals that drive maximum impact to the business. Previous experience at a service management and SaaS company is strongly preferred. This role is a unique opportunity to expand Aisera reach through BD partnerships post Series C raise and build a growth-minded BD team from the ground up.

This role is currently expected to be filled by a candidate who would be able to commute ideally within 1hr of the Palo Alto office and commit to in-office. 


  • Identify, initiate, and develop new partnership ideas and business strategies
  • Drive impactful partnerships focused on growth and expansion of Aisera target audience and subscribers
  • Manage full partner life cycle from sourcing to pitch to negotiations to close to program execution
  • Lead with data when measuring impact of executed partnerships and leverage learnings to drive future partnerships
  • Build and lead a high-performing team that works cross-functionally to build new partnerships
  • Collaborate closely with internal teams including product, marketing, engineering and sales to ensure full internal buy-in for partnerships
  • Build a strong pipeline of potential revenue-driving partners and alliance
  • Deliver on annual revenue targets as set by the business
  • Pipeline development - Identify, & negotiate potential commercial opportunities with the partners in your pipeline through continued nurturing and relationship building.
  • Negotiating and delivering pricing - Ensure you deliver our pricing as represented by the value that Aisera brings to come to a mutually beneficial agreement.
  • Customer/market feedback - Identify and expand existing partner>product feedback loops to streamline information gathering and sharing.
  • Present vision and performance to C-Suite executives

Basic Qualifications:

  • 4-year college degree, or equivalent work experience
  • 3-5 years of experience in business development in the service management space
  • Familiarity with AI service management industry and marketplace
  • Track record of new business revenue growth through BD partnerships in previous roles
  • Ability to think and plan strategically for long term and scaled growth
  • Ability to work in a fast-paced, ambiguous, and collaborative environment
  • Excellent presentation and storytelling skills to both partners and C-suite executives
  • Professionalism in both soft and hard skills
  • Motivation to grow, learn and share
  • Positive and diligent attitude
  • Ability to adapt in a fast-paced environment
  • Transparency in key findings
  • Ability to own projects with deliverables for cross-functional stakeholders
  • Passion for data and developing insights
  • Bachelor’s or higher degree in computer science, engineering, or related technical field
  • Bachelor's degree in Marketing, Business Administration, or a related field.

Preferred Qualifications:

  • Startup experience
  • Enterprise SaaS experience
  • MBA


At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.


For this role, our current base pay ranges is:

BASE SALARY: $115,000-$150,000

This role may also be eligible for benefits, bonuses, and equity.

Company Info.


Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes.

  • Industry
    Information Technology,Artificial intelligence
  • No. of Employees
  • Location
    Palo Alto, CA, USA
  • Website
  • Jobs Posted

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