Sales Enablement Lead

Aisera
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Job Description

The Role:

We are seeking a dynamic and experienced Sales Enablement Lead to join our growing team. As the Sales Enablement Lead, you will play a crucial role in ensuring our sales and customer success teams are equipped with the knowledge, skills, and tools necessary to effectively communicate and support our products. This role is a unique blend of product knowledge, training expertise, and cross-functional collaboration.

This role is based out of our Palo Alto, CA office, and an Onsite interview is required as part of the process.

Responsibilities:

Product Training:

  • Develop comprehensive training programs to educate sales and customer success teams on our product offerings, features, and benefits.
  • Create engaging training materials, including documentation, videos, and presentations, to facilitate effective learning.

Cross-Functional Collaboration:

  • Work closely with product managers, developers, and other stakeholders to stay updated on product changes, updates, and upcoming releases.
  • Collaborate with marketing teams to align product messaging and ensure consistency in communication across departments.

Sales Enablement:

  • Equip the sales team with the necessary tools and resources to articulate the value proposition of our products to prospects.
  • Develop sales playbooks, competitive battle cards, and other collateral to enhance the sales team's effectiveness.

Customer Success Enablement:

  • Enable the customer success team to provide exceptional post-sales support by delivering product knowledge and effective customer engagement strategies.
  • Develop resources to empower the customer success team in addressing customer inquiries, troubleshooting, and issue resolution.

Feedback Loop:

  • Establish a feedback loop to collect insights from the sales and customer success teams regarding customer needs, pain points, and frequently asked questions.
  • Use feedback to continuously improve training programs and materials, ensuring they remain relevant and impactful.

Onboarding Programs:

  • Develop onboarding programs for new sales and customer success team members to accelerate their ramp-up time and integration into the organization.

Basic Qualifications:

  • 6+ years experience in product enablement, sales enablement, or a similar role.
  • Strong understanding of product management and the ability to translate technical concepts into easily digestible content.
  • Excellent communication and presentation skills.
  • Familiarity with sales and customer success processes.
  • Ability to work collaboratively in a fast-paced and dynamic environment.
  • Bachelor's degree in business, marketing, or a related field.

Preferred Qualifications:

  • Startup experience
  • Enterprise experience for AI-based SaaS solutions.
  • Domain expertise in IT, HR or Customer Support is a plus

Compensation:

At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

For this role, our current Base pay ranges is: $115,000-$150,000. This role may also be eligible for benefits, bonuses, and equity.

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

Company Info.

Aisera

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes.

  • Industry
    Information Technology,Artificial intelligence
  • No. of Employees
    201
  • Location
    Palo Alto, CA, USA
  • Website
  • Jobs Posted

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