Sr AI/ML Technical Lead

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Job Description

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.


  • Lead a team of AI/ML engineers and data scientists to design, develop, and deploy state-of-the-art AI/ML models and solutions.
  • Serve as the technical expert on AI/ML initiatives and provide guidance and direction to the team.
  • Collaborate with cross-functional teams, including product managers, software engineers, and data engineers, to define project requirements, scope, and deliverables.
  • Develop and maintain a deep understanding of industry trends, best practices, and emerging technologies in AI/ML.
  • Design and implement scalable and efficient AI/ML algorithms, tools, and pipelines.
  • Evaluate and select appropriate AI/ML techniques, frameworks, and libraries to meet project requirements.
  • Ensure the quality, performance, and accuracy of AI/ML models through rigorous testing and validation processes.
  • Maintain detailed documentation of AI/ML processes, methodologies, and results.
  • Provide mentorship and guidance to junior team members and contribute to their professional growth.
  • Present AI/ML findings and insights to stakeholders and senior management, as needed.


  • Minimum of 7 years of experience in AI/ML, with at least 3 years in a leadership role.
  • Strong knowledge of AI/ML algorithms, techniques, and frameworks, such as TensorFlow, PyTorch, or scikit-learn.
  • Experience with GenAI and LLM models will be ideal.
  • Solid understanding of data science principles and best practices, including data preprocessing, feature engineering, and model evaluation.
  • Proficiency in programming languages, such as Python, R, or Java.
  • Experience with (any one) big data technologies, such as Hadoop, Kafka, Spark, or NoSQL databases.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills, with the ability to communicate complex concepts to both technical and non-technical stakeholders.
  • Proven track record of leading and managing high-performing AI/ML teams.
  • Demonstrated ability to work effectively in a fast-paced, collaborative environment.
  • Master's degree in Computer Science, Engineering, Data Science, or a related field; PHD preferred

Company Info.


Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes.

  • Industry
    Information Technology,Artificial intelligence
  • No. of Employees
  • Location
    Palo Alto, CA, USA
  • Website
  • Jobs Posted

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