Associate Professional Services Engineer

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Job Description

The Role:

At Aisera, you will be driving the deployment and use of cutting-edge Conversational AI solutions in our customer environments. We’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is constantly looking for opportunities to make our customers successful. AI Customer Success team partners closely with other stakeholders to understand the customer’s requirements and drive all technical aspects of the onboarding phase. This involves activities such as: setting up integrations to customer’s systems, designing and implementing Robotic Process Automation (RPA), running health checks, etc. You will lead the charge in defining the best practices for customers to get the most out of our AI solutions.

This is a highly visible role with unbound growth opportunities. We are looking for resourceful, selfless team players who regularly go above and beyond to deliver customer value.

This role is based out of our Palo Alto, CA office. The candidate must be local to SF Bay Area to meet the Onsite Interview requirements and a Start Date no later than May'24.


  • Be the primary technical point of contact for customers
  • Develop custom workflows/RPAs based on customers’ requirements (requires JavaScript experience)
  • Triage any technical issues reported by customers and work with Engineering toward the resolutions
  • Stay current with the most recent changes to our product and educate customers on our offerings and updates

Basic Qualifications:

  • 1-3 years of software implementation experience working directly with customers collecting requirements and providing solutions
  • Experience (or strong knowledge) with SSO, REST APIs, AWS and software integrations
  • Scripting experience with (any one) Java/Python/JavaScript required
  • A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment
  • Comfortable in a startup environment as we move quickly and wear many hats in a dynamic environment
  • Bachelor’s or higher degree in computer science, engineering, or related technical field


At Aisera, we strive to design equitable and explainable compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

For this role, our current base pay ranges is:

BASE SALARY: $90,000-$100,000

This role may also be eligible for benefits, bonuses, and equity.

Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

Company Info.


Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes.

  • Industry
    Information Technology,Artificial intelligence
  • No. of Employees
  • Location
    Palo Alto, CA, USA
  • Website
  • Jobs Posted

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Aisera is currently hiring Associate Jobs in Palo Alto, CA, USA with average base salary of $90,000 - $100,000 / Year.

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