Customer Experience Planning & Engineering Advisor

Key Skills

Aartificial intelligence, Business Analytics, Business Intelligence, Data science techniques, Effective communication skills

Job Description

Strategy & Transformation ;Performance & Process Excellence ;Business Intelligence & Analytics; CC Planning & Engineering;CE Strategy & Governance;Continuous Improvement & CE Performance Management & Monitoring;Internal & External Quality Measurement (Service Tower);Business Planning;Long Term Business Case Development;Identification & Monitoring of Customer Metrics;Workforce Management Metrics;Proactive; Predictive & Prescriptive Analytics;CI/ QDM Learning & Development;Communication Office;Coordinate CI Community;Methods & Standards;Process Compliance;QDM Promotion & Communication;Stakeholder Management/ Engagement Key Liaison with CE Organization & Officers;Vendor Management;Data Science & Insights;Change Management;Harmonisation & Standardisation;Design & Develop Performance & Customer Metrics; Digital; Data & AI Integration with People & Process;

Education: Bachelor’s degree in Business Administration, MIS, Engineering, Computer Science, Operations Research or related discipline Language: Proficiency in English Experience: Eight (8) years of work experience in contact centre operations; engineering background and COPC certification preferred.

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

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