Business Analyst

Key Skills

Analytical and Problem solving, Employee life cycle, Microsoft-Excel, PowerBI, Powerpoint, Python Programming, R Programming, Tableau

Job Description

Role Purpose:

• The Operations Data Analyst will own the analysis and reporting of the data coming out of operational processes impacted by digital initiatives. They will own the underlying data, advise on transformational change, continuous improvement, and help oversee the provision of operational insights to help improve service delivery and the adoption of target state ways of working driven by the underlying data.
• The role has a primary focus around Operational Digital Process – with specific focus on Submission Ingestion.
• To achieve this the individual will;
• Identify innovation and continuous improvement ideas, prioritise and manage implementation for the EMEA Submission Desk and CE Online Team Manager
• Introduce and subsequently analyse process metrics, staffing models, process controls etc. and make suggestions to the EMEA Submission Desk and CE Online Team Manager for improvements
• Manage the userstories required for the build board, participate in grooming calls and user acceptance testing
• Maximise potential of IT deliveries by acting as link between business and technology
• Formulate process and training documentation.
• Analyse trends with the help of available metrics and make suggestions to enhance the Machine Learning Model

Key responsabilities:

 Business Data Analyst (70%)

• Build appropriate data assets to support analysis.
• Prototype solutions to explore business hypothesis in an agile and iterative way which supports a learn fast/fail fast methodology.
• Communicate findings and results of these initiatives back to the key stakeholders
• Visualise and share insight in readily consumable formats for a non-technical audience.
• Maintain effective relationships with immediate team members, peers, and immediate customers.
• Work with more senior team members to distil insights and findings into clear user stories that are relevant to the business.
• Ensure Business area risk responsibilities are understood
• Understand and apply the key risks and control framework in your business area
• Act as link between business and technology, able to offer solutions to business issues
• Provide regular progress reports to the relevant governance and steering groups
• Analyse and document the relevant business processes identifying opportunities to streamline activities and reduce duplication of effort
• Use a data led approach to analysis and identify and interpret trends or patterns in complex data sets to help define new process