Data Analyst

Key Skills

Data Analytics, Data science techniques, Data Visualization, Database, Oracle, Python Programming, R Programming, SQL, Tableau

Job Description

We’re seeking a future team member in the role of Data Analyst to join our Service Management team. As a member of our Service Management organization, the ServiceNow Data Analyst will have a deep understanding of Oracle databases and strong SQL programming in combination with strong Tableau skills. They will be responsible for designing, developing, and optimizing complex SQL queries and stored procedures to meet business requirements. You will play a key role in leveraging Tableau’s data visualization and reporting capabilities to help data-driven decision-making across our organization. You will work closely with stakeholders from various departments to understand their data requirements and translate them into insightful visualizations and dashboards using Tableau. This role is in Lake Mary, FL or Pittsburgh, PA/Hybrid.

In this role, you’ll make an impact in the following ways:

• Develop and maintain Oracle database solutions using SQL programming, including designing, writing, and optimizing SQL queries and stored procedures.
• Troubleshoot and resolve database-related issues, such as data integrity, performance bottlenecks and query optimization.
• Create and maintain documentation related to database design, schema and dataflow.
• Assist in data migration, integration, and transformation activities. 
• Design and develop visually appealing and interactive Tableau dashboards, reports, and visualizations that effectively communicate complex data insights to non-technical audiences. 
• Conduct data analysis to identify trends, patterns, and insights, and present findings through clear and compelling visualizations.
• Optimize and enhance existing Tableau Dashboards and reports for improved performance and usability.
• Stay up to date with Tableau best practices, new features, and industry BI trends, and proactively recommend innovative solutions to improve data visualization capabilities. 

To be successful in this role, we’re seeking the following:

• 5+ years of technology experience preferred
• Bachelor’s degree Computer Science/ Data Science
• Experience in creating and maintaining dashboards and helping users understand data and patterns
• Experience in using business intelligence tools (Tableau, Business Objects)
• Experience with Databases (Oracle Exadata preferred), Python and R
• Knowledge of ITIL framework and ServiceNow is a plus
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
• Positive team player attitude with excellent verbal and written communication skills
• Excellent communication and presentation skills.

 At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg’s Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP’s Climate Change ‘A List’

 Our Benefits:

 BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.