Growth & Market Intelligence Manager

Key Skills

Data Analysis, Data Visualization, JavaScript, Leadership, Marketing Strategy, Microsoft-Excel, Optimization, PowerBI, Python Programming, SQL, Tableau

Job Description

If you’re looking to be part of a dynamic, highly-analytical team that aims to enhance the Gojek experience and engage more users, look no further. As the Growth & Market Intelligence Manager for the Operations team, you will be responsible for leading a team, providing valuable market insights, strategic guidance, and data-driven solutions to drive supply growth and optimize business performance including pricing, allocation, and spend decisions. Your expertise in data analysis, market intelligence, and leadership skills will be crucial in shaping driver-partner acquisition channels, analyzing market trends, and identifying opportunities for improvement. 

What You Will Do

• Leadership: Lead and mentor a small team in the Growth & Market Intelligence domain
• Strategic Planning: Develop and communicate a detailed strategy, including a 12-month roadmap, to achieve key metrics aligned with the company’s strategic objectives. Drive customer engagement, acquisition, and retention strategies for driver-partners and passengers.
• Growth Marketing: Optimize growth marketing and communications plan by creating customer segments. Design and deploy effective growth communications, including a lifecycle plan starting from the top of the funnel.
• Growth Optimization: Execute growth and optimization initiatives to balance supply and demand. Manage existing and acquire new driver-partner acquisition channels. Optimize and provide regular updates on channel performance, including conversion, quality, cost, and spend efficiency.
• Data Analysis & Reporting: Monitor and analyze market trends, competitive insights, and complex data sets. Identify key insights and opportunities to guide decision-making. Identify and validate new data sources to enhance market intelligence. Provide regular updates and clear, concise reports to senior management to support strategic decision-making.
• Collaboration & Stakeholder Engagement: Collaborate with cross-functional teams (Allocation, Pricing, S&P, Product Groups) to identify business improvement opportunities and implement data-driven solutions. Develop and implement allocation and spend strategies to optimize business performance. 
• Budget Management: Work with internal financial controllers to manage the Growth & Market Intelligence P&L. Achieve financial targets and complete planned activities within budget. Maximize growth and revenue opportunities through commercial negotiations and partnerships.

What You Will Need

• At least 5 years of work experience in consumer insights, analytics, customer acquisition, or related roles.
• Strong leadership skills to inspire and guide a team
• Strong proficiency in analyzing large, complex datasets and translating findings into actionable insights.
• Excellent communication and interpersonal skills for effective cross-functional collaboration.
• Resilience and ability to take initiative in a fast-paced environment.
• Hands-on experience with managing multiple external vendors with great attention to detail.
• Proficiency in SQL, Python, Excel and experience with data visualization tools such as Tableau or Power BI 
• Bachelor's degree in a quantitative field (Mathematics, Statistics, Economics, or Computer Science) and experience with JavaScript is a plus.

About the Team 

The Supply Operations team is a unit within the broader Gojek Singapore team that leads our vision, strategy, execution, and tactics for the Singapore market. Supply Operations is all about running our business on the ground and helping our driver-partners get the most out of the Gojek platform. The team is responsible for achieving driver growth, experience, retention, and profitability targets, making sure that we offer our driver-partners and users a delightful experience.

As a team, we're passionate about the growth of the company and the personal growth and well-being of each team member too. You’ll find us bonding over our shared love of staying active and healthy. From intense HIIT workouts to leisurely evening jogs, we know how to work hard and play hard. Come join us and experience the camaraderie for yourself!

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, e-commerce, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek, Tokopedia and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek 

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

About Tokopedia

Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. It has been a driving force behind Indonesia's digital development since its foundation in 2009, with more than 99% of districts and empowered around 12 million merchants listed nationwide. With Nakama ranging all across Indonesia, Tokopedia aims to simplify the lives of many to #FindYourPurpose together.