Data Analyst 3, Customer Analytics (Hybrid, Seattle and Los Angeles)

Key Skills

Amazon RedShift, Data Classification, ggplot, matplotlib, Oracle, Python Programming, R Programming, R-Shiny, Regression Analysis, SQL, Tableau, Teradata

Job Description

Job Description

Who we are...

Nordstrom is reinventing the retail industry through the power of data and artificial intelligence. The vision for Data Science & Analytics at Nordstrom is to be the best data-driven fashion retailer in the world, and we win by being relevant to the customer through an application of insight and prediction to outcomes.

The Data Analyst 3 role on the Customer Analytics team is responsible for collecting, analyzing and presenting data to improve decision making around the customer experience. This individual should have a high degree of curiosity about the business and the skills to discover impactful insights from data. They should be able to communicate those insights in a way that builds confidence and enables decisions that drive business value.

We are part of the Nordstrom’s Customer Analytics, Strategy team with the focus on supporting executive management with robust decision support data science. Here we build data science products and provide analytics consulting in support of strategic business decisions, including customer personalization, marketing, merchandise, supply chain, and digital experience. We work as the quantitative right-hand for the executive team with a passion for supporting data-driven decision making, a devotion to advanced techniques, along with a creative team spirit!

The ideal candidate is a creative self-starter and strong technical contributor who is always looking for new opportunities to solve business problems with data-driven tools. We welcome your curiosity about the business, your passion to unlock rich, nuanced insights from complicated data and the desire to communicate those insights in a way that drives positive business outcomes.

We are committed to building teams that reflect the diversity of our customers and active inclusion is core to how Nordstrom wins. We’re an equal opportunity employer and encourage individuals from all backgrounds to apply. If the idea to make a difference in this vibrant intersection of fashion, data science, and technology excites you, join our world-class data science team!

A day in the life…

• Partner with key stakeholders to define success and develop measurement frameworks
• Dive deep into complex business problems and provide insights on merch performance through hypothesis testing
• Responsible for delivering a suite of analytical products include analyses, dashboards, insights, and recommendations.
• Present the results to the stakeholders up to executive level and guide them to make the best use of analytics in their domain.
• Own the definition and implementation of new metrics.
• Find opportunities to use data to develop new strategies and improve overall performance.
• Deliver high quality solutions and recommendations to a variety of problems both independently and through the collaboration with team members and business partners to
• Bring data to life through storytelling in a clear and meaningful way to audiences with mixed levels of technical expertise.
• Reconcile divergent demands from multiple stakeholders in a fast-paced work environment.
• Mentor more junior team members on analytics, storytelling and communication best practices.
• Influence and support the Center of Excellence standards and best practices of analytics.
• Use advanced analytical and statistical practices to create thorough and actionable insights..

You own this if you have…

• Bachelor's Degree in quantitative field (or equivalent experience)
• 5+ years of professional experience analyzing complex data, drawing conclusions, and making recommendations.
• 3+ years of experience in extracting & manipulating large data sets from various relational databases using SQL (Amazon Redshift, Oracle, Teradata preferred).
• Strong problem solving skills - Is able to complete ambiguous projects independently & plan out the priority order of tasks; find the right resources to complete the tasks and make smart decisions regarding trade-offs.
• Strong coding skills in at least one statistical or programming language (R or Python preferred) to import, summarize, and analyze data.
• Experience with statistical and machine learning algorithms (e.g. regression, classification and/or clustering).
• Proficiency with graphics/visualization software (e.g. Shiny, ggplot, matplotlib, Tableau).
• Ability to be flexible and work in a fast-paced and dynamic organization
• Clear and effective written and verbal communication and strong interpersonal skills

You’ll love this job if you...

• are a self-directed individual who operates with passion, urgency, focus, and discipline… put simply, you get-stuff-done.
• have problem solving skills that are unparalleled…you are scrappy and resourceful
• are an adaptable team player. You will enthusiastically take on other assignments as needed to support your team!
• are detailed-oriented with a knack for precision and accuracy in numbers and analyses.
• are someone who appreciates diversity in all it’s forms
• are someone who appreciates a company that values and encourages work-life balance

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

© 2022 Nordstrom, Inc 

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

California: $89,000 - $169,000 annually, Washington: $89,000 - $169,000 annually

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf