Manager, Data Science & Analytics – Customer Analytics – Marketing Optimization Analytics - Hybrid - Seattle or Los Angeles

Key Skills

Apache Hadoop, AWS, DynamoDB, ggplot, Google Cloud Platform (GCP), Keras software library, NoSQL, NumPy, Pandas, Python Programming, PyTorch, R Programming, R-Shiny, Scikit-learn, seaborn, Spark Core, Spark-SQL, SQL, Tableau, TensorFlow, Theano

Job Description

Manager, Data Science & Analytics – Customer Analytics – Marketing Optimization Analytics

Nordstrom is reinventing the retail industry through the power of data and artificial intelligence. The vision for Data Science & Analytics at Nordstrom is to be the best data-driven fashion retailer in the world, and we win by rigorous and thoughtful application data science to solve strategic business challenges. 

The Manager of Data Science and Analytics is responsible for leading a highly skilled team of analysts and data scientists in curating actionable insights that important strategic decisions for Nordstrom leadership. The role has an opportunity to tackle challenges from ideation to insights delivery, with visibility across the leadership organization. This individual should have a high degree of curiosity about the business and the skills to discover impactful insights from data and communicate those insights in a way that builds confidence and enables decisions that drive business value.

As part of the Nordstrom’s centralized Customer team, the Customer Analytics team focuses on supporting executive management with robust decision support data science. Here we build data science products and provide analytics consulting in support of strategic business decisions, including customer segmentation, marketing, company strategy, and digital experience. We work as the quantitative right-hand for the executive team with a passion for supporting data-driven decision making, a devotion to advanced techniques, along with a creative team spirit!

The ideal candidate is a creative self-starter and strong technical contributor who is always looking for new opportunities to solve business problems with data-driven tools. We welcome your curiosity about the business, your passion to unlock rich, nuanced insights from complicated data and the desire to communicate those insights in a way that drives positive business outcomes. We are looking for a complete analytics leader who is as equipped with strong technical and quantitative skills as they are with soft skills to present to executives and effectively manage stakeholder relationships. We need this leader to go beyond effectively managing projects and assignment/delegation of work, to think strategically about the long-term vision for their team, build a roadmap, and effectively tie short term work to a long-term vision.

Success in this role means creating novel approaches to marketing measurement in a privacy-centric landscape. You will guide our marketing partners through the performance of our products and support them as they test and implement changes for optimization. You will partner with leadership in marketing as they migrate from conversion focused KPIs to engagement and long-term value performance measurement. You will support the development of innovative, privacy-centric approaches to incrementality measurement.

We are committed to building teams that reflect the diversity of our customers and active inclusion is core to how Nordstrom wins. We’re an equal opportunity employer and encourage individuals from all backgrounds to apply. If the idea to make a difference in this vibrant intersection of fashion, data science, and technology excites you, join our world-class data science team!

Responsibilities… What you’ll do

Lead a world-class team of data scientists and analysts, focusing on building a high performance team

Passionate about developing people, you will attract talent, coach and mentor team members balancing between projects timeline and team members' growth

Rally and motivate the team. Communicate clear and inspiring purpose

Build a roadmap for the Marketing Optimization Analytics team, and craft a communication plan to appropriately evangelize the team’s work to stakeholders and the company

• Lead the team in functioning like an internal management consulting analytics practice, supporting primarily the Marketing team and executive leadership team

• Develop deep partnerships with product, engineering and other cross-functional support teams to deliver insightful analytics

• Lead best practices in experimental design and test & learn activities

• Foster data-informed decision making, hypothesis generation, and experimentation throughout the product org and broader company

• Play lead role in coordinating work that needs to be done across multiple analytics teams to ensure timely delivery of quality work to stakeholders

• You’ll deeply understand the business and proactively spot risks and opportunities

Ideal Requirements and Background

• Hands on experience with statistical analysis, with a pragmatic attitude to statistical modeling, emphasizing rigor in exploratory data analysis and thorough data preparation

• Excellent diagnostic skills to analyze and identify discrepancies within sophisticated models and effectively give guidance to troubleshoot.

• A nuanced understanding of diverse and inclusive hiring practices

You’ll love this Job If You

• are a self-directed individual who operates with passion, urgency, focus, and discipline

• are motivated by making an impact

• are passionate about building high performance teams, growing your team members

• have problem solving skills that are unparalleled

• are an adaptable team player

• are detail-oriented with a knack for precision and accuracy in numbers and analyses

• are someone who appreciates diversity in all its forms

• are someone who appreciates a company that values and encourages work-life balance

#LI-EB1

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

© 2022 Nordstrom, Inc 

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

California: $152,000-$236,000 Annually, Washington: $152,000-$236,000 Annually

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf