Customer Solutions Engineer in PRINCETON, New Jersey

Key Skills

Agile methodologies, Cloud computing, Google BigQuery, Google Cloud Platform (GCP), Machine learning techniques, Natural Language Processing (NLP), Node.js, Python Programming, Software Development, SQL

Job Description

About the Team:

Dow Jones powers businesses, governments, and financial institutions with award-winning journalism, in-depth content archiving and indexing, robust data sets, and flexible information tools. Whether you want to uncover market advantage, integrate data into a workflow, or manage risk, Dow Jones has a portfolio of solutions to meet your information needs.

About the Role:

For over 130 years, Dow Jones has been finding new ways to bring information to the world's top business entities. Dow Jones has become a worldwide news and information powerhouse, with prestigious brands including Factiva, Dow Jones Newswires, Risk and Compliance, The Wall Street Journal, Barron's, MarketWatch, Financial News, and our text mining and analytics platform Factiva Analytics.

Factiva Analytics enables customers and partners to integrate with Dow Jones' world-class professional information and patented taxonomy, allowing them to work with it in new ways, including building custom solutions.

At Dow Jones, we live at the intersection of advanced data capabilities, award-winning journalism, and technology to deliver news, tools, and financial insight to move markets, inform essential decisions, and power top companies and careers.

Our Customer Solutions Engineers (CSE) are important technology partners for our customers and sales teams. The CSE will create the technical integration for Dow Jones' prospects, customers, and partners, who range from the latest startups and incubators to the world's most respected corporations.

In addition to working with customers, the CSE team defines best practices and architecture patterns relevant to customers' needs and incorporates trending technologies and techniques into the proposed solutions.

You will report to the Senior Vice President of Transformation.

You Will:

• Work with Sales, their prospects, and customers looking to understand and exploit integration possibilities with Dow Jones data and services. Design solutions and implementation guidance
• Determine technical and our requirements from customers and propose technical solutions to agreed timeframes
• Demonstrate solutions that meet the customers' requirements and address technical and product questions during the sales cycle.
• Advise prospective customers during their integration of Dow Jones data and services, including building proof of concepts
• Share best practices and model designs., with prospects and customers for technical development of customers' internal approval processes.
• Provide feedback to Dow Jones Product and Technology teams on the latest requirements, themes, and customer technology trends.
• Contribute to the team's portfolio of best practices.
• Help with customer requirements.
• Stay aware of the latest technologies and techniques that benefit the role and team.

You Have:

• Professional and a customer-first approach
• 5+ years of prior work in a customer-facing customer engineering role
• Software development experience using Agile development practices.
• Intermediate knowledge of SQL, Python, and NodeJS languages.
• Demonstrated experience leading technical product demonstrations, including APIs.
• Experience responding to functional and technical elements of RFIs/RFPs
• Degree in Computer Science or a related field
• Experience working with Google Cloud Platform (GCP), BigQuery
• Coding skills in any modern programming language.
• Experience working with Cloud services for data ingestion, processing, and storage.
• Understand Machine Learning techniques, specifically Natural Language Processing (NLP) and text mining.
• Experience and familiarity with our products and lines of business, including Factiva, Risk & Compliance, and Newswires.

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Insurance Plans
• Education Benefits
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Dow Jones, Making Careers Newsworthy - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put Reasonable Accommodation in the subject line.

Business Area: PIB - OFFICE

Job Category: Software Product Engineering

Union Status: Union role

Pay Range: $50,000 - $180,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including elective benefits employees may select to best fit the needs and personal situations of our diverse workforce.