Manager, Applied Science, Human Language Technologies

Key Skills

Data Analysis, Data Modeling, Java Programming, Large scale data processing, Linux Operating system, Machine learning techniques, Natural Language Processing (NLP), Natural Language Understanding-NLU, Neural Networks, Python Programming, R Programming, SAS, SQL, Unix Operating system

Job Description

Invent the next generation in Customer Service. We are not talking about chatbots - they are already here. Think instead of personalized CS experiences, defined real-time, through which customers are guided that helps them resolve their issues faster, more intuitively, and more delightfully.

The CS Human Language Technologies (HLT) team is a single threaded team that is chartered to develop the vision and lead Amazon CS into this future state. We operate in a ML-heavy problem space at the intersection of Natural Language Understanding, Conversational Modeling, Personalization and Behavioral Science. We need to build a scalable system that integrates with customer contact handling systems and can engage in real-time with millions of customers and thousands of agents globally, everyday. Success in this effort requires team excellence in both Machine Learning and Software Engineering.

We seek a leader who can help us invent this future state. To succeed in this role, you will need to be technically proficient, creative, have a keen interest in advancing the state of the art of applied ML, and able to build and lead a team of machine learning scientists (and potentially SDEs). You will collaborate with business partners, and senior leadership to influence and drive product vision and execution to maximize impact.

We need your ideas and your ability to take initiative, innovate, and produce results to raise the bar on delighting customers. Come join us define the future of customer service.

BASIC QUALIFICATIONS

• A PhD in CS Machine Learning/NLP, Statistics, or in a highly quantitative field
• 5+ years of hands-on experience in predictive modeling and large data analysis
• 1+ years of experience using R/SAS and SQL in a Linux/UNIX environment
• 1+ years of experience with Python
• Strong communication and data presentation skills
• Strong problem solving ability

PREFERRED QUALIFICATIONS

• Experienced with NLP, NLU, Machine Translation methods and Deep Neural Networks
• 8+ years of industry experience in predictive modeling and large data analysis
• Proven record of delivering results
• Strong skills with Python and Java
• 1+ year distributed programming experience
• Ability to work on a diverse team or with a diverse range of coworkers

The pay range for this position in Colorado is $430,000 - 530,000(hr./yr.); however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.