Staff Inbound Product Manager - AI/LLM

Key Skills

Algorithms, Apache Kafka, AWS, Azure, JavaScript, Large Language Models - LLMs, Python Programming, R Programming, UI design, UX design

Job Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

• Product Strategy
• Drive product vision and strategy that delight ServiceNow’s customers and developer community and help us stand out in the marketplace
• Collaborate with researchers and designers on defining and testing innovative ideas
• Validate product designs and prototypes with customers
• Own technical/feature-based competitive analysis
• Engage internal stakeholders and partners to obtain necessary inputs for product strategy & roadmap, get buy-in/commitments, and manage expectations
• Customer Insights
• Understand how customers are using the product, gains & pains, reasons for low usage
• Develop/refine user personas and use cases
• Know top representative 5-10 customers intimately, their specific use cases, gains & pains
• Be the voice of the customer and provide a business perspective on value
• Product Planning and Release Management
• Define product roadmap and key success metrics; ensure they are instrumented & reviewed
• Gather, prioritize and define requirements for each release
• Create alignment with other BUs
• Create feature plans for each release, including acceptance criteria, use cases, etc.
• Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues
• Pricing and Packaging
• Collaborate with the central pricing team and provide recommendations to the Pricing Committee on the product’s pricing and packaging
• Implement packaging definitions in the product and build necessary license and entitlement verifications
• Enablement
• Create base documentation and enable Outbound PM and Docs team
• Work with Now on Now team to deliver content and make sure product is being used internally and aligned with best practices
• Lead press and analyst briefings

Qualifications

To be successful in this role you have:

• 8 years of professional experience in Product Management
• Deep experience with data science, AI, ML, or analytics, either through a degree in technical and/or numerical disciplines like Computer Science, Mathematics, Statistics or Electrical Engineering, or equivalent work experience.
• Experience delivering AI-powered products/solutions that leverage LLM and Search
• The ability to make trade-off decisions between possible, desirable, and viable, which requires a good sense of what is technically feasible
• Strong prioritization skills and the discipline to focus on high-impact activities.... to do this, you must be good at saying, 'no' and having folks accept it.... to do this, you must be good at articulating how prioritized initiatives will benefit them
• Top-notch written and oral communication skills
• Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap
• Exceptional problem-solving skills
• Enjoys working in a highly collaborative environment
• Passion for design thinking, product management best practices and shaping the future of how enterprises will collaborate
• Ability to travel approximately 15%

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation,

national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.