Data Analytics & Operations Manager, Go-To-Market (GTM) Planning & Insights Mexico City, MexicoCategory Other

Key Skills

Amazon RedShift, Business Analytics, Data Analysis, Data management, Data science techniques, ETL frameworks, Finance, GTM, Microsoft-Excel, Operations, SAP, SLA, SQL, Tableau

Job Description

Why we have a role: Qualtrics Go-To-Market (GTM) Planning & Insights is looking for a senior leader to build out our CDMX analyst team. The team will lead analysis, reporting, data operations, and data quality in support of a global go-to-market organization (sales, customer success, market). This role is essential to enabling our go-to-market operations and surfacing valuable insights to our field teams.

Things you'll do: 

• Manage the end-to-end reporting suite for global go-to-market teams (sales, customer success, marketing)
• Drive analysis in support of territory planning, quota setting, pipeline and capacity health, customer health, performance management, and customer journey analytics
• Lead a team of analysts handling a large volume of project and ticket-based requests for ad-hoc insights analysis, adjustments to the standard reporting suites, and data updates/maintenance in support of a global organization
• Establish processes to maintain and improve data quality/accuracy/integrity of customer and operational data within Salesforce and related systems. Perform root-cause analysis of data quality issues, leading to improvements.
• Manage stakeholder relationships and understand a complex set of policies to work effectively with global field

How You’ll find success: 

• Natural problem solver and leader; leads teams of analysts to effectively deliver on multiple priorities in a fast paced and ambiguous environment
• Exemplifies ownership of projects and processes, from discovery/design phase through to implementation and ongoing management
• Effectively uses data and insights to improve business performance and outcomes. 
• You will know you are doing an exceptional job when our reporting suites and data operations are running smoothly, and global leaders trust you enough to come to you with their business pain points and ask for help. 

How you’ll grow:

• Opportunity to build a team from the ground up, including hiring/developing a team of analysts, creating new processes/standards from scratch
• Build relationships with senior leaders and drive revenue impact across the globe 
• Become a thought leader in sales and go-to-market operations, the supporting data/systems, and how data can be used to drive performance improvement. 

What We’re Looking For:

• 2+ years of experience leading and developing teams of analysts in a fast-paced environment. 
• 4+ years relevant industry experience in sales operations, sales planning processes, and/or associated CRM systems (i.e. salesforce.com or SAP C4C)
• Project management and process improvement experience. 
• Able to deal with ambiguity in a fast-paced growth environment, manage a team to strict SLAs and communicate effectively to a global audience
• Experience with SQL and visual reporting tools such as Tableau, and the ability to manage a team that works day-to-day in data integration and data analysis tools. 
• Degree from a top-tier university with an analytical focus (e.g. STEM, business analytics, information systems, finance, data science) 

What you Should Know About this Team

GTM Planning & Insights plays a critical role in managing the operating rhythm of our global go-to-market field teams, including territory planning, quota setting, pipeline and capacity health, customer health, performance management, and customer journey analytics. If you are ready for a new high-impact challenge, we encourage you to apply.

Our Team’s Favorite Perks and Benefits

• Workspaces: We have quiet spaces to take a call or for deep thinking, and other spaces dedicated to collaboration.
• Commuter Benefits: We offer a generous monthly allowance to be used for transportation and to help you commute to the office.
• Wellness Reimbursement: This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• Q Mentor Program: Looking to grow in your career? Get matched with a mentor inside Qualtrics to get meaningful coaching from someone outside your team.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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Applicants in the United States of America have rights under Federal Employment Laws: FAMILY & MEDICAL LEAVE ACT, EQUAL OPPORTUNITY EMPLOYMENT, EMPLOYEE POLYGRAPH PROTECTION ACT

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.