Data Operations Analyst - GTM Planning & Insights

Key Skills

Amazon RedShift, Business Analytics, Data Analysis, Data management, Data science techniques, ETL frameworks, Finance, GTM, Microsoft-Excel, Operations, SAP, SLA, SQL, Tableau

Job Description

The Qualtrics GTM Planning & Insights team is looking for a data operations analyst to join our new CDMX team and maintain an exceptional level of data quality within our global go-to-market data sources. This role is essential to enabling our go-to-market revenue operations and surfacing valuable insights on opportunity areas to our field teams.

How You’ll Find Success

• Technical, analytical, and data-oriented, with great troubleshooting and problem solving skills, and an eye for quality and scalability
• Excellent organizational skills with the ability to multitask, prioritize, and manage time effectively while also ensuring accuracy of work through attention to detail
• Able to understand and apply a complex set of rules to work effectively and communicate with global stakeholders
• Takes initiative and learns quickly. Understands expected outcome, absorbs the context, and works proactively to get it done.

How You’ll Grow

• Grow your technical skills across technologies/systems (SQL, Redshift, ETL tools, SFDC, etc) while developing expertise in data management and architecture
• Learn how global sales, customer success, and marketing teams operate, and improve the data/systems/insights that drive their growth
• Opportunity to help build a team and function team from the ground up

Things You’ll Do

• Maintain and improve data operations, data quality, and standard reporting within our global go-to-market (sales, customer success, and marketing) systems and pipelines
• Create queries, views, and reports; manage operational mappings and logic; execute regular data maintenance and governance processes
• Handle inbound requests for analysis, updates, and support from field teams
• Proactively monitor, flag, and resolve data quality issues; conduct audits and RCA
• Own an entire area of go-to-market data operations: taking projects from start to finish with high quality and impact, acting as the “subject-matter-expert”, and collaborating with stakeholders to ensure the data is being used to drive business outcomes

What We’re Looking For On Your

• 2+ years experience in SQL, Excel, and visual reporting tools such as Tableau
• Relevant experience with sales operations, associated CRM systems (i.e. salesforce.com or SAP C4C), or sales planning processes is a plus
• Able to deal with ambiguity in a fast-paced growth environment, manage strict SLAs and communicate effectively to a global audience
• Degree from a top-tier university with a quantitative or systems focus (e.g. informations systems, computer science, STEM, business analytics, finance, data science)

What You Should Know About This Team

GTM Planning & Insights plays a critical role in managing the operating rhythm of our global go-to-market field teams, including territory planning, quota setting, pipeline and capacity health, customer health, performance management, and customer journey analytics. If you are ready for a new high-impact challenge, we encourage you to apply.

Our Team’s Favorite Perks and Benefits

• Work-life integration is deeply important to us - we have frequent office events, team outings, and happy hour
• Wellness reimbursement - up to the value of MXN 6,250 per quarter can be reimbursed for a variety of wellness activities
• Allowances for meals, transportation, groceries, and more
• We take pride in our office design aiming at fostering creativity
• We believe in sharing Qualtrics' success which is part of the compensation for all employees

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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Applicants in the United States of America have rights under Federal Employment Laws: FAMILY & MEDICAL LEAVE ACT, EQUAL OPPORTUNITY EMPLOYMENT, EMPLOYEE POLYGRAPH PROTECTION ACT

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.