APM Consultant

Key Skills

Agile methodologies, Ansible, AWS, Azure, Bash scripting, DataDog, Design, Effective communication skills, Elasticsearch, Google Cloud Platform (GCP), JavaScript, Machine learning techniques, Presentation skills, Python Programming, Terraform, TypeScript

Job Description

The Role

Join Kyndryl as an Application Consultant and become a catalyst for innovation and transformation. In this role, you'll be at the forefront of driving change and enabling our customers to harness the power of technology to achieve their wildest ambitions. From revolutionizing healthcare to shaping the future of finance, you'll collaborate with a diverse range of industries, tailoring cutting-edge solutions to meet each customer's unique needs.

As a trusted advisor, you'll forge strong relationships with our customers, gaining deep insights into their business objectives and long-term aspirations. Armed with this understanding, you'll provide expert guidance on how technology can be leveraged to propel them towards unprecedented success. From aligning processes to technology to developing and deploying bespoke solutions, you'll be the visionary architect behind their digital transformation journey. Your expertise in application development and deployment best practices will ensure seamless integration and optimized performance.

In this role, your impact will be immense. You'll conduct thorough needs assessments, uncovering the requirements for new applications or upgrades to existing ones, and document these specifications with utmost precision using cutting-edge Business Analysis (BA) methodologies. Whether it's crafting comprehensive use cases, tracing requirements meticulously, or visualizing process flows, your attention to detail will be unmatched.

Drawing upon your exceptional analytical prowess, you'll gather requirements from stakeholders and masterfully translate them into functional and nonfunctional specifications. As the driving force behind our customers' application modernization endeavors, you'll guide them through every step of the process, ensuring their systems are future-proofed and optimized for success. Your expertise will also come into play as you assist customers in selecting and customizing the perfect packaged solutions to fulfill their unique business needs.

Collaboration will be your cornerstone as you work closely with application architects and development staff to bring your visions to life. Your keen eye for detail will shine as you analyze requirements, meticulously plan design and implementation work, all while adhering to time, cost, and quality targets. You'll consult with customers on compatibility challenges, such as hardware and operating system considerations, data conversion processes, and training requirements, offering them holistic solutions that align seamlessly with their budgets.

In this fast-paced environment, you'll have the exhilarating responsibility of helping customers choose between multiple applications, including packaged solutions. Your sharp insights and discerning judgement will empower them to make informed decisions that drive their organizations towards unprecedented heights.

Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions – so, if you’re a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology.

Your Future at Kyndryl

As an Application Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.

Who You Are

Position Summary: APM Consultant is responsible for driving solution development through requirements gathering/analysis/discovery, business plan creation, and solution level of effort estimation to ensure that client interests are met and potential business opportunities are established. Responsible for overall Architecture of Application Monitoring and User Experience Analytics and evolution of technical insights, reports, and Dashboards for applications. Using APM tools to optimize application performance and identify performance bottlenecks in web applications and provide solutions. Identify opportunities through APM tools and drill down to do root cause analysis for insights gained from User Experience tools. Provide end-to-end APM support. 

Role Description: Work as an application performance monitoring Consultant on a team to help the customer overcome their most complex challenges in performance monitoring. Gather customer application monitoring requirements, data, and diagrams. Recommend baseline monitoring thresholds KPIs and SLAs and provide monitoring tool infrastructure recommendations. Employ expertise in configuring performance monitoring tool alerts, dashboards, and data trend analysis in a monitoring tool. Use customer service expertise to help manage customer expectations, requirements, and team tasks, and organize large amounts of data to use for instrumentation into an enterprise monitoring solution.

Skills for this position will include:  

Required skills: 

• Experience with APM Tools such as Dynatrace, AppD, and Datadog. 
• Experience with installing Application and migration tools agents, APIs, performance monitoring tool alerts, dashboards, and data trend analysis. 
• Experience with Kubernetes architecture including key components and EKS, IKS & IKS in the cloud.  
• Experience with Cloud infrastructure (AWS, Azure, GCP ..etc.) and experience with cloud automation (cloud formation and terraform). 

• Experience in monitoring and configuration management for scalable environments. 
• Experience in Analyzing CPU Utilization, Memory usage, thread usage, Garbage collection, and DB connection to verify the performance of the Application. 

Additional skills:

• Exposure to event correlation and machine learning. 
• Exposure to Prepare Event Management Planning and Strategy. 

• Exposure to authentication and entitlement management with LDAP or SAML. 
• Exposure to Middleware components such as Webserver, AppServer, Messaging, and Integration. 
• Exposure to Java, AWS Ansible, Puppet, Chef, Typescript, JavaScript, Python, Terraform, GCP, Azure, CDK, automated testing, CI/CD experience preferred. 
• Exposure to Preparing Performance Test Strategy, Performance Test Plan, Performance Test Summary reports, Test Scenarios and Test Scripts. 
• Working knowledge of open-source tools would be beneficial. 

• Exposure to integration engineering. 
• Ability to script Python, BASH shell, and PowerShell. 

Responsibilities for this position will include:  

• Experience in the installation and configuration of APM agents and collectors. 
• Experience in setting up end-to-end monitoring frameworks using Appmon in critical environments. 

• Experience in installation and configuration of APM tools Managed on-prem and Cloud Platform.
• Experience in setting up Dynatrace managed Cluster on-prem and migrating data from Cloud to on-prem cluster. 
• Experience in installation, configuration and upgrade of APM tools agent. 
• Experience in Setting up Problem notifications and alerting profiles in APM tools managed. 
• Experience in Configuring agentless Real User Monitoring and Synthetic monitoring for web-based applications. 

• Experience in Integrate Slack with APM tools using webhook to send email notifications. 

Training & Certifications: (any combination of the following)

• Any Certification in APM Tools (Dynatrace, DataDog, AppDynamics, and Elastic Search) is Desirable. 
• Training or APM Tools Knowledge on Dynatrace, AppDynamics, DataDog and Elastic Search. 
• Certified Cloud Architect (Google Professional Cloud Architect, Azure Solutions Architect Expert, AWS Certified Solutions Architect – Associate, AWS Certified Solutions Architect Professional) Desirable. 

Professional Attributes:

• Excellent verbal and written communication skills and presentation skills 

• Self-starter who thrives in an ever-changing, fast-paced business environment 
• Adaptability to the rapid change in technology
• Be a client advocate/advisor to create effective client solutions 
• Collaboration across different cultures and different technical domains
• Familiarity with Agile and Design Thinking methodologies 

• Up-to-date technical knowledge by attending educational workshops, and reviewing publications. 

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.