Sr. Product Manager, Personalization and Orchestration

Key Skills

Aartificial intelligence, Data Analysis, Data science techniques, Effective communication skills, Machine learning techniques, Microsoft-Excel, Scrum Agile Methodology, SQL, UI design, UX design

Job Description

Responsibilities

H-E-B is a 115-year-old grocery retailer, but we're a leading innovator in technology. Recently, we've been investing in our customers' digital experience, using the best available technologies to deliver modern engagement, reliability, and scalability to meet their needs.

The Sr. Personalization Product Manager will be responsible for leading the strategy, design, development, and launch of our personalized shopping experience for our customers. They will work closely with cross-functional teams, including data scientists, engineers, designers, and business stakeholders to ensure the delivery of a world-class personalized shopping experience that drives customer loyalty and revenue growth.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:

HEART FOR PEOPLE... you relish leading, especially through crisis moments

HEAD FOR BUSINESS... radical thinking paired with strong execution; you envision a world different than the status quo and can articulate a clear path to get there

PASSION FOR RESULTS... you push to drive positive change in your team, within the department, and beyond

We're looking for someone who:

- can envision / plan for multiple years into the future

- can apply sensitivity and tact to maneuver complex organizational situations, through formal and informal channels

What is the work?

Design & Development / Strategy / Project Management:

• Develop and execute the personalized shopping experience strategy and roadmap for H-E-B 
• Collaborate with cross-functional teams to define and prioritize the features and functionality required to deliver a best-in-class personalized shopping experience. 
• Lead the design and development of personalization algorithms, models, and systems that leverage customer data to deliver personalized recommendations, promotions, and content. 
• Work closely with the UX/UI team to ensure the personalized shopping experience is intuitive, engaging, and delivers value to our customers. 
• Conduct regular customer research and analysis to understand customer needs, preferences, and behaviors to inform personalization strategies and product decisions. 
• Monitor and analyze key performance metrics related to the personalized shopping experience to identify opportunities for improvement and optimization. 
• Manage product launches and releases, including coordinating with stakeholders, documenting requirements, and conducting user acceptance testing. 
• Keep up-to-date with industry trends and developments in personalization, machine learning, and artificial intelligence. 

What is your background?

• Bachelor's degree in Computer Science, Engineering, or related field. Master's degree preferred. 
• 5+ years of experience as a product manager or similar role in ecommerce or retail industries. 
• Demonstrated experience in personalization, machine learning, or artificial intelligence. 
• Strong analytical skills and experience with data analysis and modeling. 

Do you have what it takes to be a fit as a Senior Product Manager at H-E-B?

• Comprehensive knowledge of voice of the customer techniques and project management tools
• Working knowledge of retail accounting / finance principles
• Advanced Excel, SQL, and analytical skills
• Advanced verbal / written communication and presentation skills; with the ability to collaborate effectively with cross-functional teams
• Strong Agile / Scrum skills
• Strong negotiating and interpersonal skills
• Strong decision-making skills
• Ability to leverage data to tell a meaningful story
• Ability to break down complex problems into components and reassemble them to improve efficiency and effectiveness
• Motivated to independently achieve results
• Self-motivated, detail-oriented, and able to manage multiple projects simultaneously.

Can you...

- Work collaboratively in a fast-paced, deadline-driven environment

- Work extended hours