Product Manager

Key Skills

Agile methodologies, Algorithms, Data science techniques, Design, Effective communication skills, Employee life cycle, Machine learning techniques, Optimization, UX design

Job Description

Responsibilities

H-E-B is a 115-year-old grocery retailer, but we're a leading innovator in technology. Recently, we've been investing in our customers' digital experience, using the best available technologies to deliver modern engagement, reliability, and scalability to meet their needs.

The Search Platform product team is focused on eCommerce and in-store customer search conversion. Our goal is to drive transactional retail KPIs via feature development and support for H-E-B's search and browse experiences. If you’re someone who works seamlessly with engineers, designers, and business partners, can ask savvy questions, and help drive decision making by leveraging data then our Product Manager (PM) role is a perfect fit. PMs discover, ideate, evaluate, communicate, and problem-solve in consideration of the whole that is so much more than the sum of its parts.

The Search PM will help shape the vision, strategy, and execution of our search platform and drive innovation through optimizing and tuning the HEB search experience. The PM will partner closely with the data science, digital merchandising, retail media, engineering, consumer insights, and product vertical teams to deliver a seamless, intelligent, and personalized search experience that delights our users and drives business growth. We are excited to invest heavily in this space in 2024 and are looking for a strong PM to help lead the charge!

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:

HEART FOR PEOPLE... you can see the world through customers' eyes in order to crystalize problems

HEAD FOR BUSINESS... you use data and your experience to create insights and build logical arguments

PASSION FOR RESULTS... you revel in building small tools and experiments, learning quickly, and failing fast

We're looking for someone who:

- can cultivate an intimate understanding of customer business needs

- can negotiate without damaging relationships

What is the work?

Product Management / Design & Development:

• Own all aspects of product management within your domain (product suite) – vision, strategy, roadmap, prototypes, user testing, development, optimization, and business outcomes.
• Maintain a deep understanding of the market and technology landscape, how it’s evolving, the implications for our end users and how all that shapes our future.
• Collaborate with data scientists, other search teams, and engineers to integrate new machine learning algorithms into the search platform.
• Oversee the optimization our search experience, ensuring that search results are accurate, relevant, and deliver a seamless shopping experience. Monitor search performance metrics and iterate on tuning and navigation strategies.
• Work with other cross-functional teams to identify new end user/business problems that could be solved by the team; build the case for new features and gain approval from stakeholders.
• Lead the product development lifecycle and delivery working with designers, engineers, and architects to produce a groomed, prioritized backlog that aligns the work to business objectives.
• Continue to be an exceptional communicator, accountable for telling memorable, sticky stories about the product.

• Make informed trade-offs to deliver solutions to market at a rapid pace.
• Be an exceptional collaborator – we win as a team.
• Advocate relentlessly for our customers.
• Use design thinking and have an appetite for learning the art of intervention design.
• Identify critical risks and dependencies, anticipating and resolving critical team issues bringing in leadership as needed.
• Serve as a trusted subject matter expert and guide.
• Own your domain and roadmap, surrounded by top talent that is constantly raising the bar.
• Have huge opportunity for growth as H-E-B Digital continues to evolve, creating exceptional career opportunities.

What is your background?

• Bachelor’s degree in a relevant field (business, communications, engineering, or design) or equivalent technology-first work experience.
• Proven track record in digital product management (3+ years of experience).
• Previous experience in an ecommerce or digital retail setting, with a focus on search and discovery.
• Proven experience effectively collaborating with data science and engineering teams to drive innovative search solutions.
• Proven experience in search tuning and optimization, with an understanding of search algorithms, ranking mechanisms, and relevancy optimization strategies.
• Experience in mobile, web and/or backend product delivery.
• Experience with agile software development methodologies.
• Experience with design and UX or related fields.

Do you have what it takes to be a fit as a Product Manager at H-E-B?

• Ability to make decisions based on hard inputs, seasoned with just a bit of gut feel.
• Personal ambition and the ability to embrace challenges in the face of ambiguity. You are a life-long learner.
• Great attention to detail and radical customer obsession.
• Embrace and thrive in a high-paced and consistently changing industry.
• Use data to rally the team and showcase both wins and opportunities to senior leadership.
• Deep appreciation for user-centered design, paired with a healthy respect for the business and hunger to build products with quantifiable impact for the company.
• Intellectual agility.

Can you...

- Work collaboratively in a fast-paced, change-oriented environment

- Work extended hours