Sr. Product Manager, Customer Identity

Key Skills

Aartificial intelligence, Algorithms, Data Analysis, Data science techniques, Effective communication skills, Machine learning techniques, Microsoft-Excel, Optimization, Presentation skills, Scrum Agile Methodology, SQL, UI design, UX design

Job Description

Responsibilities

H-E-B is a 115-year-old grocery retailer, but we're a leading innovator in technology. Recently, we've been investing in our customers' digital experience, using the best available technologies to deliver modern engagement, reliability, and scalability to meet their needs.

The Sr. Product Manager, Customer Identity will be responsible for defining and driving the product vision, strategy, and roadmap for Customer Identity, ensuring alignment with company objectives. They will work closely with cross-functional teams, including product managers, data scientists, engineers, designers, and business stakeholders in defining and executing our strategy for managing customer identity and access across our products and services. shopping experience that drives customer loyalty and revenue growth.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:

HEART FOR PEOPLE... you relish leading, especially through crisis moments

HEAD FOR BUSINESS... radical thinking paired with strong execution; you envision a world different than the status quo and can articulate a clear path to get there

PASSION FOR RESULTS... you push to drive positive change in your team, within the department, and beyond Save

We're looking for someone who:

- can envision / plan for multiple years into the future

- can apply sensitivity and tact to maneuver complex organizational situations, through formal and informal channels

What is the work?

Design & Development / Strategy / Project Management: 

• Develop and execute the customer identity strategy and roadmap for H-E-B  

• Collaborate with cross-functional teams to define and prioritize the features and functionality required to deliver a best-in-class shopping experience.  
• Consult on the design and development of personalization algorithms, models, and systems that leverage customer data to deliver personalized recommendations, promotions, and content.  
• Work closely with the UX/UI team to ensure the personalized shopping experience is intuitive, engaging, and delivers value to our customers.  
• Conduct research and analysis to understand customer needs, preferences, and behaviors to inform personalization strategies and product decisions.  
• Monitor and analyze key performance metrics related to the expansion of identity management capabilities to identify opportunities for improvement and optimization.  

• Manage 3rd party vendor relationships, including coordinating with stakeholders, documenting requirements, testing, and user acceptance testing when applicable.  
• Keep current with industry trends and developments in personalization, machine learning, and artificial intelligence.  

What is your background? 

• Bachelor's degree in Computer Science, Engineering, or related field. Master's degree preferred.  
• 5+ years of experience as a product manager or similar role in ecommerce or retail industries.  

• Demonstrated experience in customer identity, marketing/personalization, machine learning, or artificial intelligence.  
• Strong analytical skills and experience with data analysis and modeling.  

Do you have what it takes to be a fit as a Senior Product Manager at H-E-B? 

• Advanced Excel, SQL, and analytical skills 
• Advanced verbal / written communication and presentation skills; with the ability to collaborate effectively with cross-functional teams 

• Strong Agile / Scrum skills 
• Strong negotiating and interpersonal skills 
• Strong decision-making skills 
• Ability to leverage data to tell a meaningful story 
• Ability to break down complex problems into components and reassemble them to improve efficiency and effectiveness 

• Motivated to independently achieve results 
• Self-motivated, detail-oriented, and able to manage multiple projects simultaneously. 

Can you...

- Work collaboratively in a fast-paced, deadline-driven environment

- Work extended hours