Website Operations Manager II - Site Search

Key Skills

Adobe Analytics, Analytical and Problem solving, Data science techniques, Effective communication skills, Google-Analytics, Large data sets, Leadership Skill, Management, Operations, Optimization, Product Management

Job Description

Responsibilities

Helping our online customers find the products they are looking for within a complex, store-specific product assortment is no small task. That's what our Partners in Site Search do every day. They bring expertise in product details, taxonomy, hierarchy structure, and search engine operations to life every day to drive findability, discovery, and conversion.

As a Site Operations Manager-Site Search, you'll measure, analyze, and optimize the on-site search experiences for H-E-B's eCommerce websites and applications. You'll combine your passion for solving problems and creating innovative solutions to drive high levels of engagement, conversion, and systems accuracy. You'll provide ongoing metrics to key stakeholders as a means of analyzing, maximizing, and improving search engagement, and use these metrics to identify growth opportunities for our content, catalog, and merchandising teams.

You’ll also keep pace with industry-wide search technologies and the competitive environment to help identify new opportunities for H-E-B.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:

HEART FOR PEOPLE... advanced relationship-building skills and willingness to mentor and coach?

HEAD FOR BUSINESS... expertise in problem analysis, solution implementation, and ongoing optimization?

PASSION FOR RESULTS... ability to take on difficult challenges and find creative solutions?

We are looking for:

- Bachelor’s or Master’s degree in business, library science, data science, or computer science or comparable work experience

- 4-6 years’ experience in site search at a high-SKU retailer

- Thorough knowledge of site search logic in current role

- Track record of communicating and delivering business results and customer satisfaction from site search management

- Entrepreneurial spirit—the job requires driving results while collaborating with multiple departments

- Experience with analyzing and using clickstream data (Adobe, Google, etc.)

- Experience analyzing and building search optimizations within very large datasets

What is the work?

-Applies proven analytical and problem-solving techniques and skills to evaluate the overall relevancy of site-wide search results.

-Mines search data and creates/executes plan for null searches and searches with low search engagement.

-Builds search expertise to deliver best-in-class customer search experience and stays up to date with current and evolving search tools and functionality.

-Develops amazing working relationships with teams across the organization, including SEO, Merchandising, Product Content, Catalog Management, and Product Management.

- Partners with Product Content department to identify and develop best-in-class content optimization techniques that will influence and impact eCommerce search results.

-Acts as a search evangelist to build awareness and understanding across teams

-Maintains powerful faceted navigation and on-site search, ultimately helping customers find products online

-Drives improvements and enhancements with on-site search reporting

-Develops and maintains the customer-facing hierarchy structure and category specific attribute model

-May serve as advisor to various levels of leadership

-Serves as mentor and provides coaching to less experienced team members

-Provides expertise in problem analysis, solution implementation, and ongoing optimization

-Stays current on industry trends, emerging technologies, and new methodologies

Do you have what it takes to be a fit as an H-E-B Site Ops Manager-Site Search?

- Advanced verbal / written business communication skills

- Strong relationship-building skills

- Ability to manage multiple priorities and shift focus between tasks / projects

- Ability to work complex issues with a strong sense of ownership, drive, and urgency

Can you...

-Function in a fast-paced, retail, office environment

-Travel by car or plane with overnight stays

-Work extended hours; be on call and available to respond to business or customer-related issues