Algorithms, Analytical and Problem solving, JIRA, Machine learning techniques, NoSQL, Python Programming, Risk Analytics, SaaS, SQL
The Opportunity
As a key member of our team, this role is technically savvy, highly organised and for somebody with excellent soft skills. You will be accountable for managing the daily ticket inflow and own them till closure. This includes reviewing, debugging the reported issue and ensuring complete ownership even if it requires escalations/discussions with cross-team members within OAI.
You will also assist with pre-release testing and documentation of our application as and when needed, along with the delivery of customer-facing training materials. This role offers true career development potential for the right candidate. You will be well-rewarded for your success with a good salary, plus many of the perks you would expect in a bigger business.
What you’ll do day to day as a Technical Support Engineer II
What you’ll bring to the role
Compensation, Benefits and Perks
Excellent medical insurance options and free online doctor consultations
Yearly privilege and sick leaves as per Karnataka S&E Act
Generous holidays (National and Festive) recognition and parental leave policies
Learning & Development fund to support your continuous learning journey and professional development
Fun events to build culture across the organization
Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improve key business metrics.