Senior DevOps Engineer

Key Skills

Analytical and Problem solving, AWS, Azure, Cloud computing, CloudFormtion, Continuous Integration & Continuous Delivery - CI/CD, DevOps, Effective communication skills, GitLab, Google Cloud Platform (GCP), Jenkins, Kubernetes-K8s, Python Programming, Shell Scripting language, Terraform

Job Description

About Us

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

The Opportunity

We are seeking a highly skilled and experienced Site Reliability Engineer (SRE)/DevOps Engineer to join our team. As an SRE/DevOps Engineer at Observe.AI, you will play a crucial role in ensuring the reliability, scalability, and performance of our systems. You will work with cutting-edge technologies, including Kubernetes, cloud platforms (AWS, GCP, etc.), and infrastructure automation tools to streamline our operations and drive continuous improvement. Additionally, you will be responsible for enhancing developer productivity and managing our CI/CD pipelines.

What you’ll do day to day as a Senior DevOps Engineer

• Design, implement, and maintain scalable and reliable infrastructure solutions on cloud platforms such as AWS, GCP, etc ...
• Manage and optimize Kubernetes clusters to support our containerized applications
• Implement Infrastructure as Code (IaC) using tools like Terraform or Cloud
• Formation for automated provisioning and configuration
• Collaborate with cross-functional teams to improve system reliability, performance, and availability
• Monitor, troubleshoot, and resolve incidents and system outages in a 24/7 production environment
• Develop and maintain CI/CD pipelines to automate deployment, testing, and release processes
• Monitor, troubleshoot, and resolve incidents and system outages in a 24/7 production environment
• Champion best practices for developer productivity, code quality, and collaboration within development teams
• Stay up-to-date with industry trends and emerging technologies to drive innovation best practices for security, compliance, and data protection

What you’ll bring to the role

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)
• 4+ years of proven experience as an SRE/DevOps Engineer
• Relevant certifications (e.g., AWS Certified DevOps Engineer, Kubernetes Certification) a plus
• Strong expertise in Kubernetes, including cluster management and orchestration
• Proficiency in cloud platforms such as AWS, GCP, or Azure
• Experience with Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, or equivalent
• Solid understanding of CI/CD pipelines and automation tools (e.g., Jenkins, GitLab CI/CD)
• Strong scripting and programming skills (e.g., Python, Shell, Go).Knowledge of monitoring and logging tools (e.g., Prometheus, ELK stack)
• Excellent problem-solving and troubleshooting abilities
• Strong communication and collaboration skills

Compensation, Benefits and Perks

• Excellent medical insurance options and free online doctor consultations
• Yearly privilege and sick leaves as per Karnataka S&E Act
• Generous holidays (National and Festive) recognition and parental leave policies
• Learning & Development fund to support your continuous learning journey and professional development
• Fun events to build culture across the organization
• Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)
• Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.