Analytical and Problem solving, Apache Cassandra, Apache Kafka, Cloud computing, Data pipelines, Debugging, Design, Docker, Effective communication skills, Java Programming, Kubernetes-K8s, MongoDB, NoSQL, Postgres, Python Programming, RabbitMQ, REDIS, Software Development, Spring Boot, SQL
About Us
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.
The Opportunity
We are seeking a Software Development Engineer 3 (SDE 3) at Observe AI. In this role, we are looking for a talented and driven Sr. Software Engineer to build a scalable, secure, and multi-tenant cloud platform for processing millions of call recordings every day. You will use state-of-the-art cloud computing technologies. You will work closely with the leaders and the engineers to come up with a roadmap and develop solutions.
What you’ll bring to the role
Compensation, Benefits and Perks
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improve key business metrics.