Principal Product Manager

Key Skills

Agile methodologies, Analytical and Problem solving, B2B, JavaScript, NoSQL, Python Programming, PyTorch, SaaS, SQL

Job Description

The Opportunity

Are you ready to make an impact?

As a Principal Product Manager, you will own the Conversation Analytics and Reporting product area of our Conversational Intelligence platform. You will work closely with stakeholders and teams across the organization to define and execute the product strategy.

What you’ll do day to day as a Principal Product Manager

• Define the vision, strategy, and roadmap for the Conversation Analytics and Reporting product area of the platform
• Drive product development with a team of engineers and designers
• Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction
• Understand our market, competitors, and customer needs to effectively define and articulate product positioning
• Define, monitor, and analyze product metrics, and make decisions using this data
• Work closely with sales, marketing, and customer success to deliver products to market and ensure their success

What you’ll bring to the role

• Bachelor’s degree in Business, Computer Science, or related field (MBA preferred)
• 8+ years of experience in product management, preferably in B2B SaaS
• Proven experience managing all aspects of a successful product throughout its lifecycle
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done
• Ability to collaborate with cross-functional teams to define, design, and ship new features
• Excellent written and verbal communication skills
• Exceptional organizational and analytical skills
• Experience with agile development methodologies is a plus

About the Team

We are a team of passionate and fun-loving product folks spread across India and USA building products impacting thousands of contact center agents and millions of end consumers! Product managers at Observe.AI are viewed as “owners” of their respective product areas: you have to think like an entrepreneur, build business cases for your product proposals, enroll customers for Beta programs, and monitor the adoption and growth to ensure ROI.

Compensation, Benefits and Perks

Excellent medical insurance options and free online doctor consultations

Yearly privilege and sick leaves as per Karnataka S&E Act

Generous holidays (National and Festive) recognition and parental leave policies

Learning & Development fund to support your continuous learning journey and professional development

Fun events to build culture across the organization

Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.