Associate Product Manager

Key Skills

Database, Framework, HTML, JavaScript, NoSQL, Python Programming, PyTorch, SaaS, SQL, Tableau

Job Description

The Opportunity:

Are you ready to make an impact?

As a Product Manager, you will be working on the AI agent performance excellence pod and build products that help contact centers measure, monitor, evaluate and improve agents performance assisting organizations achieve the highest level of goals and business outcomes. You will work closely with stakeholders and teams across the organization to build and ship features that help us achieve business goals.

What You Will Do:

• Work alongside designers and engineers to -
• Defining the product: Defining who the product is for, identifying the fundamental problem that we are solving, understanding the competition, and our core positioning w.r.t to the competition.
• Building the Product: Lots of brainstorming, whiteboarding, storyboarding, engineering on tradeoffs between priority/timelines/capabilities, partnering, performing usability studies, and validating the solutions.
• Driving Product Adoption: Evangelizing the product through customer connect, being the ‘face’ of the product, experimentation, and data analysis, iterating on feedback and learnings.

What You Have :

• Bachelor’s degree in Business, Computer Science, or related field (MBA preferred).
• Prior experience as an associate product manager, product analyst, product marketing, or similar roles is a must.
• Solid technical background with understanding and/or hands-on experience in software development and web technologies.
• Customer Obsessed, What customer problem am I addressing?
• Problem Solver, What product solution do I craft to address this gap?
• Detail Oriented, How do I deliver the best customer experience possible?
• Strategic, Does the product solution meet the business need (revenue, etc.)?
• Go-Getter, How do I take the product from conceptualization to launch?
• Team Collaborator, How do I work with customer success, marketing, and various sales channels to drive adoption?
• Data-driven and analytical, and can process large amounts of data to derive meaningful insights
• Good written and verbal communication, can write detailed documentation, and communicate effectively.

Some of things you will deliver:

• Drive the product execution in coordination with senior product managers, designers, and engineers
• Author epics, user stories and use cases, functional and non-functional requirements, and acceptance criteria to clearly define and communicate new services and features
• Define the metrics to ship with your features to measure usage and other success indicators, monitor those metrics, and determine if the work is successful
• Collaborate with Product Marketing to prepare a release and launch materials, author blog posts, and host webinars when appropriate
• Build awareness of the market, technology, and competitive trends. Prepare detailed competitive analysis and benchmarking
• Engage with our user community to understand their needs and design new Getting Started Guides, How-Tos, and Quick Starts and workflows to unlock their potential

About the Team:

We are a team of passionate and fun-loving product folks spread across India and USA building products impacting thousands of contact center agents and millions of end consumers! Product managers at Observe.AI are viewed as “owners” of their respective product areas: you have to think like an entrepreneur, build business cases for your product proposals, enroll customers for Beta programs, and monitor the adoption and growth to ensure ROI.

So, if you are driven and entrepreneurial, passionate about SaaS, and looking to make a tangible difference and positive impact at a startup, we encourage you to apply. For more information, visit www.observe.ai.

Compensation, Benefits and Perks

Excellent medical insurance options and free online doctor consultations

Yearly privilege and sick leaves as per Karnataka S&E Act

Generous holidays (National and Festive) recognition and parental leave policies

Learning & Development fund to support your continuous learning journey and professional development

Fun events to build culture across the organization

Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.