Data Scientist – Operations Research

Key Skills

Aartificial intelligence, Algorithms, C Programming, C++, Data science techniques, Design, Java Programming, Machine learning techniques, Python Programming, R Programming

Job Description

The Analytics and Innovation (Ai) team at United Airlines works to innovate, transform, and solve complex business problems resulting in significant and measurable enterprise impact through the application of deep cross-functional business expertise and advanced analytics. We work with business and technology partners across the enterprise (e.g. Airport Operations, Contact Centers, Network Planning, Revenue Management, Digital Products, Human Resources, etc.) to influence strategic decisions, enterprise strategy, and business process, and to help connect the dots across the enterprise. We aim to be an organization with whom and within everyone loves to work!

Data Scientists within Ai partner with business and technology leaders across the company to deploy Operations-Research-powered solutions to support and automate business processes. The team works closely with other teams in digital technology with complementing skills and capabilities. The key objectives are to drive incremental revenue, reduce costs, and boost customer engagement by leveraging state-of-the-art Operations Research (OR) techniques. Data Scientists contribute in developing smart and innovative solutions across many of United’s departments.

• Working on projects in partnership with business teams to identify opportunities for improvement and gathering and analyzing information and data.
• Delivering high-quality OR solutions and maintaining proper documentation to foster seamless workflows and code-reusability principles.
• Effectively structuring communication of insights from workstreams and delivering clear and professional presentations to the team/team leaders/managers/stakeholders.
• Scoping, sizing, and planning project roadmaps with clear milestones/metrics and identifying potential derailment factors. Driving end-to-end execution from incubation to production.
• Coaching and mentoring team members for their development as well as for the successful delivery of the projects.
• Performing regular technical coordination/reviews with stakeholders and ensuring timely reporting and escalations if any.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

Required 

• Engineering, Technology, Computer Science, Statistics, Operations Research, Industrial Engineering, Applied Mathematics, Economics
• Having Master’s degree: 2 years of full-time industry experience
• Having PhD degree: no industry/post-doc experience required.
• Strong OR fundamentals – LP, MILP, MDP, metaheuristics (such as GA and ACO), etc
• Experience working with solvers like Gurobi, CPLEX, etc
• Experience designing algorithms/heuristics for solving OR formulations efficiently in an industry/academic setting
• Experience with C, C++, Java, R, Python, or other structured programming languages
• Ability to bridge business context with technical details and explain and discuss mathematical technicalities to a business audience.
• Ability to work collaboratively with a variety of business, data science and technical stakeholders.

Preferred

• PhD degree
• Operations Research, Industrial Engineering
• Prior experience developing/maintaining models in production
• Theoretical and practical expertise in AI/ML modeling