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Job Type
Full Time -
Experience
0-2 year -
Salary
$120,000 - $190,000 / Year -
Location
Philadelphia, PA, USA -
Job Function
-
Industry
Information Technology -
Qualification
Degree in Computer Engineering
Degree in Computational Biology
Key Skills
AWS, Data Visualization, Google Cloud Platform (GCP), AI technology, SaaS, Data Wrangling
Job Description
Onboarding/Delivery Engineer
Supporting the onboarding and delivery of the CortexAI™ platform to Deloitte Practitioners and their clients.
Work You’ll Do
- The CortexAI™ Onboarding/Delivery Engineer will collaborate with Delivery Leads and Sales Engineers to perform pre-boarding evaluation for clients coming onto the platform.
- You will onboard the Asset/Engagement teams onto the platform based on the inputs from the team.
- Provides and coordinates guidance and training to new CortexAI™ clients and practitioners.
- Provides support for Data Visualization and Data Wrangling activities.
- Document client set ups for use by the Customer Success team.
- Input into the creation and refinement of delivery processes and procedures.
- Provide requirements to Engineering & Infrastructure on client needs as they arise
- Provides weekly reports of activities, capacity, & other delivery metrics (i.e., status / health of active clients)
- Works with CortexAI™ Customer Support Lead to transition completed applications/engagements into support system
- Works with client teams and professional services resources to ensure requirements, project dates and milestones are met.
- Works with CortexAI™ Customer Support Lead to resolve escalated issues
- Provides client teams with best practices to solution/client teams for working in a hosted environment.
Key Skills:
- Experience in a Customer Success setting within a SAAS model
- Ability to troubleshoot issues and help triage issues when necessary
- Coordination among various teams to drive standard solutions to client issues
- Data Visualization and Data Wrangling activities
- Understand and help enforce the software development lifecycle
- Identify risks early in order to deal with them before they become client issues
- The ability to collect client metrics to drive customer satisfaction higher
- Highly empathic and able to build trusted relationships with the clients we serve
- Provide a ‘customer experience’ perspective to all underlying teams in the customer journey.
- Establish relationships, drive integrations and enable communications/feedback within the platform teams and with customers (internal and external).
- Provide feedback to Deloitte practitioner teams and clients on best practices and document them for future use.
The Team
Deloitte Innovation & Platforms is an organization within Deloitte Consulting with the goal of building a culture of continuous innovation to drive profitable revenue through the identification, incubation, and actualization of breakthrough ideas in assets-based client offerings. CortexAI™ is a multi-tenant AI platform that standardizes the delivery using integrated 3rd party AI applications.
Qualifications
Required:
- Technical degree like BE/BS Computer Science/Engineering.
- 1+ years of prior experience in cloud delivery of software or platforms, 1+ years of experience in consulting and/or customer facing roles.
- Experience guiding global teams from onshore and offshore.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred:
- Cloud Certified in AWS or GCP
Company Info.
DeloitteDeloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is a British multinational professional services network. Deloitte is one of the Big Four accounting organizations and the largest professional services network in the world by revenue and number of professionals. Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax, and related services.
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IndustryManagement Consulting
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No. of Employees313,125
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Location30 Rockefeller Plaza, New York, NY 10112, USA
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Website
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Jobs Posted
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DeloitteAtlanta, GA, USA; Austin, TX, USA; Baltimore, MD, USA; Boca Raton, FL, USA; Charlotte, NC, USA; Chicago, IL, USA; Cincinnati, OH, USA; Cleveland, OH, USA; Columbus, OH, USA; Dallas, TX, USA; Fort Worth, TX, USA; Gilbert, AZ, USA; Houston, TX, USA; Huntsville, AL, USA; Indianapolis, IN, USA; Kansas City, MO, USA; Miami, FL, USA; Nashville, TN, USA; Philadelphia, PA, USA; Pittsburgh, PA, USA; Portland, OR, USA; Raleigh, NC, USA; Richmond, VA, USA; Salt Lake City, UT, USA; San Antonio, TX, USA; Tampa, FL, USA
2-4 year
Artificial Intelligence Partnerships & Delivery Lead
DeloitteAtlanta, GA, USA; Austin, TX, USA; Boston, MA, USA; Charlotte, NC, USA; Chicago, IL, USA; Cincinnati, OH, USA; Cleveland, OH, USA; Columbus, OH, USA; Costa Mesa, CA, USA; Dallas, TX, USA; Denver, CO, USA; Detroit, MI, USA; Houston, TX, USA; Indianapolis, IN, USA; Kansas City, MO, USA; Los Angeles, CA, USA; McLean, VA, USA; Miami, FL, USA; Minneapolis, MN, USA; Morristown, NJ, USA; Nashville, TN, USA; New York, NY, USA; Philadelphia, PA, USA; Pittsburgh, PA, USA; Sacramento, CA, USA; San Diego, CA, USA; San Francisco, CA, USA; San Jose, CA, USA; Seattle, WA, USA; St. Louis, MO, USA; Stamford, CT, USA; Tampa, FL, USA; Tempe, AZ, USA
8-10 year
Finance GenAI Senior Consultant
DeloitteAtlanta, GA, USA; Austin, TX, USA; Boston, MA, USA; Chicago, IL, USA; Cincinnati, OH, USA; Cleveland, OH, USA; Costa Mesa, CA, USA; Dallas, TX, USA; Denver, CO, USA; Detroit, MI, USA; Houston, TX, USA; Los Angeles, CA, USA; McLean, VA, USA; Morristown, NJ, USA; New York, NY, USA; Philadelphia, PA, USA; Pittsburgh, PA, USA; San Francisco, CA, USA; San Jose, CA, USA; Seattle, WA, USA; Tampa, FL, USA
6-8 year
Databricks Cloud Engineer, Sr. Consultant
DeloitteAtlanta, GA, USA; Austin, TX, USA; Boston, MA, USA; Charlotte, NC, USA; Chicago, IL, USA; Cincinnati, OH, USA; Cleveland, OH, USA; Columbus, OH, USA; Costa Mesa, CA, USA; Dallas, TX, USA; Denver, CO, USA; Detroit, MI, USA; Houston, TX, USA; Indianapolis, IN, USA; Kansas City, MO, USA; Los Angeles, CA, USA; McLean, VA, USA; Miami, FL, USA; Minneapolis, MN, USA; Morristown, NJ, USA; Nashville, TN, USA; New York, NY, USA; Philadelphia, PA, USA; Pittsburgh, PA, USA; Sacramento, CA, USA; San Diego, CA, USA; San Francisco, CA, USA; San Jose, CA, USA; Seattle, WA, USA; St. Louis, MO, USA; Stamford, CT, USA; Tampa, FL, USA; Tempe, AZ, USA
4-6 year
Snowflake Cloud Engineer, Sr. Consultant
DeloitteAtlanta, GA, USA; Austin, TX, USA; Boston, MA, USA; Charlotte, NC, USA; Chicago, IL, USA; Cincinnati, OH, USA; Cleveland, OH, USA; Columbus, OH, USA; Costa Mesa, CA, USA; Dallas, TX, USA; Denver, CO, USA; Detroit, MI, USA; Houston, TX, USA; Indianapolis, IN, USA; Kansas City, MO, USA; Los Angeles, CA, USA; McLean, VA, USA; Miami, FL, USA; Minneapolis, MN, USA; Morristown, NJ, USA; Nashville, TN, USA; New York, NY, USA; Philadelphia, PA, USA; Pittsburgh, PA, USA; Sacramento, CA, USA; San Diego, CA, USA; San Francisco, CA, USA; San Jose, CA, USA; Seattle, WA, USA; St. Louis, MO, USA; Stamford, CT, USA; Tampa, FL, USA; Tempe, AZ, USA
4-6 year
Conversational AI Designer, Senior Consultant - Applied Artificial Intelligence
DeloitteAtlanta, GA, USA; Austin, TX, USA; Boston, MA, USA; Chicago, IL, USA; Costa Mesa, CA, USA; Detroit, MI, USA; Fort Worth, TX, USA; Houston, TX, USA; Los Angeles, CA, USA; New York, NY, USA; Parsippany-Troy Hills, NJ, USA; Philadelphia, PA, USA; San Jose, CA, USA; Seattle, WA, USA
2-4 year