Chief of Staff, gTech Ads Customer Experience

Key Skills

Data Analytics, Data science techniques, SQL

Job Description

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in management consulting or strategy/business planning.
• 6 years of experience in Business Intelligence, Data Science, Analytics, or Statistics, or 4 years of experience with an advanced degree.
• Experience analyzing data and creating reports with database queries (e.g. SQL).

Preferred qualifications:

• 8 years of experience in Management Consulting, Strategy/Business Planning, an Office of CXO (CEO, CFO, COO, or other Chief-level executive) role.
• Experience in improving Customer Experience or Customer Satisfaction.
• Experience with improving Operations or Customer Support functions.
• Experience with working in a global multi-site environment.
• Experience in leading and executing strategic initiatives.
• Strong business acumen with the ability to think strategically for the long term while effectively driving short-term execution and results.

About the job

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customer's needs.

As a Chief of Staff, you will have a unique opportunity to work closely with executive leadership to shape the strategy of the organization and create significant business impact.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Serve as a trusted advisor to the VP and the leadership team, provide insights, anticipate business needs, and enable transformation.
• Develop plans and maintain strong relationships with the stakeholders through prioritizing, strategizing, problem solving, reporting and communicating. Define the executive communications strategy, ensuring consistent and impactful information sharing.
• Develop and manage the organization's rhythm of business, including key meetings, reviews, summits/offsites and budget management.
• Shape the organization priorities and drive leadership engagements (e.g., weekly staff meetings), ensure fast decision-making, delivery against the highest priorities across the business.
• Provide insights and recommendations based on data analysis and business metrics.