Customer Experience AI Solutions Lead, Cloud Professional Services

Key Skills

Aartificial intelligence, Machine learning techniques, Natural Language Processing (NLP), Google Cloud Platform (GCP)

Job Description

Minimum qualifications:

• Bachelor's degree in Computer Science or equivalent practical experience.
• 12 years of customer-facing experience focused on translating customer needs into cloud solutions.
• 2 years of experience developing solutions or building applications in Google Cloud Platform (GCP) products and services, related to AI/ML and data analytics or representative certification.
• Experience in machine learning, artificial intelligence, natural language processing, contact center AI, or pattern recognition.

Preferred qualifications:

• 10 years of experience in delivering AI or Customer Experience Transformation programs with demonstrated leadership in driving project success and team collaboration.
• Experience collaborating and managing relationships with customers and stakeholders at all levels to drive successful customer engagements.
• Experience cloud solutions with Conversational AI, Generative AI, or Contact Center as a Service products.
• Experience in conducting workshops, facilitating discussions, and delivering compelling presentations to diverse audiences.
• Experience making impactful technology contributions (e.g., patents, academic publications).

About the job

The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.

As a Customer Experience (CX) AI Solutions Lead, you will play a crucial role in shaping the future of customer experience by helping businesses leverage the power of AI to transform the customer and employee interactions. You will lead the development and delivery of Customer Experience AI Solutions projects with customers across industries. You will help scope projects and oversee implementation to drive customer outcomes, adoption, and business value. You will analyze and solve customer challenges, acting as a trusted advisor and consultant to translate into impactful AI solutions.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

For US Applicants:

The US base salary range for this full-time position is $221,000-$314,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Lead high-impact CX AI projects across diverse industries. Guide customers through organizational and technical transformations, leveraging technical expertise to drive implementation.
• Empower Google Cloud customers to transform businesses with cutting-edge AI. Partner with cross-functional teams to design and promote holistic solutions that account for the technology, the user, and the business while optimizing operations to unlock the full potential of AI.
• Be at the forefront of CX AI innovation at Google. Become a recognized expert in the rapidly evolving space of Conversational AI, Generative AI, and Contact Center as a Service solutions.
• Travel up to 20% of the time to engage with customers and partners, and collaborate with Google teams across different locations.