Manager, Product Lead, Support Systems, YouTube

Key Skills

Design, Java Programming, JavaScript, Machine learning techniques, Python Programming, SQL, User support and Troubleshooting

Job Description

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 9 years of experience in system design or any one of the programming language (e.g., Java, Python, Javascript, SQL).
• 9 years of experience in technical troubleshooting, and leadership experience in product management or technical solutions delivery.
• 2 years of experience in people management.
• Experience managing product roadmaps, with capabilities such as prioritization frameworks, jobs frameworks, empathy maps, product canvas, etc.
• Experience in product management or design with a focus on software products and technologies.

Preferred qualifications:

• 5 years of experience in systems design, product management, or software engineering roles.
• Experience designing technology solutions to business needs and leading engineers to implement, test, launch, and land those solutions.
• Experience integrating internal systems and defining data architecture for consuming and exposing data from a range of sources to end users.
• Experience drawing insights from large data sets using SQL to drive both business and technology decisions.
• Experience with design thinking, design sprints, or experiment creation methods.
• Experience with emerging artificial intelligence technologies and machine learning.

About the job

As a Product Lead in Support Systems, you will transform how one billion viewers and creators find the support they need to enhance their YouTube experience. You will lead a team of Product Leads, improving user experience across all facets of the YouTube Support ecosystem, delivering new solutions that empower our users and agents to create an exceptional support experience.

In this role, you will serve as an expert of our key Customer Support Platform Systems. You will partner with Support Systems engineers and technical operations team members to craft platform strategy, develop long-term roadmaps, and unlock insights that shape YouTube's user-centric evolution. Your technical prowess and product mindset will ensure seamless integration of stakeholder needs and innovation that unlocks business value. You will inspire your team to establish best practices, drive scalability, and deliver reliable outcomes in this dynamic environment.

The US base salary range for this full-time position is $171,000-$257,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Structure and lead the design and development of products and capabilities that empower YouTube’s business organization, aligning with business stakeholders, Engineering teams, and cross-functional partners to solve for business goals using technology.
• Develop and own the customer support product outlook to the product backlog, working on roadmapping, continuously prioritizing, performing customer discovery, authoring product requirements and breaking down work planning into epics and stories.
• Lead a team of driven product leads working across multiple product areas all in service of delivering amazing customer support products and solutions.
• Partner closely with Engineering team in the creation of detailed systems design, and partner in ongoing delivery, ensuring that everything we release is tested, launched, communicated, and adopted effectively.
• Collect and analyze data to inform strategic decisions, and communicate insights to build consensus across cross-functional teams.