Business Analyst, YouTube Trust and Safety Operations

Key Skills

Analytical and Problem solving, C++, Data science techniques, Java Programming, Large data sets, Optimization, Project management, Python Programming, R Programming, SQL

Job Description

Minimum qualifications:

• Bachelor's degree in Mathematics, Physics, Statistics, Computer Science, Engineering, Economics, Operations Research, Bioinformatics, Computational Biology, a similar quantitative field, or equivalent practical experience.
• 1 year of experience working in data analytics, consulting, data science, engineering, or a technical operations role.
• 1 year of experience in statistical problem-solving and analyzing data sets using SQL or comparable coding language (e.g., Python, R, Java, C++).

Preferred qualifications:

• Experience in project management and process optimization with data analytics.
• Experience writing and maintaining ETLs which operate on a variety of structured and unstructured sources.
• Experience with abuse prevention, policy, and regulatory systems.
• Experience with delivering production level metrics, insights, and actions.
• Familiarity with responding to high priority regulatory asks in a timely and appropriate fashion.

About the job

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As a Business Analyst, you will utilize data and problem-solving techniques to define success metrics for YouTube Trust and Safety operations, measure business performance, and communicate convincing narratives to executives and the outside world. You will work with key business partners to understand data needs, write Extract, Transform and Load (ETL) scripts and collaborate closely with other internal teams. You'll help deliver on YouTube’s mission to represent everyone, show them the world, and build a community.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Develop, build, measure performance on operational metrics (e.g., productivity, service level agreement, quality, cost, efficiency, timeliness), and generate insights to improve the efficiency of our operations.
• Understand user impact of policies, become an expert in what moves the key metrics and conduct detailed analyses that result in actionable insights to enhance user experience on the platform.
• Run ongoing and ad-hoc analyses in support of site-wide Trust and Safety objectives as well as operational effectiveness and incident response.
• Collaborate with Operations, Engineering, Legal, Public Relations, and Product Management teams to craft convincing narratives to key policy makers, executives, governments based on data-driven approach.
• Partner with data science and strategy teams to prioritize and execute sophisticated quantitative analyses and advanced modeling that delivers actionable insights.