Machine Learning Developer
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Job Description is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents.’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist AI-first cloud contact center as a service (CCaaS), BankAssist AI-powered virtual assistant for retail banking, SearchAssist AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

 With other offices in India, Uk, Germany, Korea, and Japan, has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

 You can find full press coverage at


  • Compelling real world experience related to machine learning OR Artificial intelligence related to Natural language processing and or Computational linguistics
  • Fine tune large language models for specific Gen AI tasks
  • Test and evaluate machine learning models to ensure accuracy and efficiency.
  • Develop process pipelines for Gen AI use cases
  • Continuously learn and stay up-to-date with the latest developments in the field of machine learning or Artificial intelligence


  • 3+ years of hands-on experience


  • Application of opensource and commercial large language models
  • Application of machine learning algorithms and techniques for natural language processing.
  • Experience on Deep Learning.
  • Experience in Information extraction and retrieval techniques.
  • Expertise in Python
  • Owning module development as individual contributor.


  • Application of Reinforcement learning with human feedback (RHLF) to a model
  • Good to have skills with big data management tools, Node.js and scripting
  • Good knowledge on content categorization algorithms
  • Research, design and development of natural language processing algorithms


  • Graduate in Engineering OR Masters in Computer Applications

Company Info.

Digital future is headed where convenience and speed coexist with personal and human touch. People should be able to communicate with companies, systems and smart machines in the same way they’d talk to friends and colleagues. strives to achieve this with its unsurpassed innovation in Natural Language Understanding (NLU) to deliver the next generation of human-to-machine interactions, in the form of virtual assistants, for the greater

  • Industry
    Information Technology
  • No. of Employees
  • Location
    Orlando, Florida, USA
  • Website
  • Jobs Posted

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