Machine Learning Developer

Key Skills

Bash scripting, Deep Learning, Machine learning techniques, Natural Language Processing (NLP), Node.js, Python Programming, Reinforcement Learning

Job Description

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist AI-first cloud contact center as a service (CCaaS), BankAssist AI-powered virtual assistant for retail banking, SearchAssist AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others. 

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI. 

 With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. 

 You can find full press coverage at https://kore.ai/press/

 RESPONSIBILITIES: 

• Compelling real world experience related to machine learning OR Artificial intelligence related to Natural language processing and or Computational linguistics
• Fine tune large language models for specific Gen AI tasks
• Test and evaluate machine learning models to ensure accuracy and efficiency.
• Develop process pipelines for Gen AI use cases
• Continuously learn and stay up-to-date with the latest developments in the field of machine learning or Artificial intelligence

EXPERIENCE REQUIRED

• 3+ years of hands-on experience

MUST HAVE SKILLS 

• Application of opensource and commercial large language models
• Application of machine learning algorithms and techniques for natural language processing.
• Experience on Deep Learning.
• Experience in Information extraction and retrieval techniques.
• Expertise in Python
• Owning module development as individual contributor.

OTHER SKILLS WE’D APPRECIATE

• Application of Reinforcement learning with human feedback (RHLF) to a model
• Good to have skills with big data management tools, Node.js and scripting
• Good knowledge on content categorization algorithms
• Research, design and development of natural language processing algorithms

EDUCATION QUALIFICATION

• Graduate in Engineering OR Masters in Computer Applications