Software Engineering Manager

Key Skills

.NET, AI technology, Java Programming, JavaScript, Machine learning techniques, MySQL, Natural Language Processing (NLP), Node.js, Postgres, Python Programming

Job Description

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist AI-first cloud contact center as a service (CCaaS), BankAssist AI-powered virtual assistant for retail banking, SearchAssist AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.

You can find full press coverage at https://kore.ai/press/

What you’ll Do

• Build and grow your team with a strong focus on teamwork and culture.
• Directly manage several software engineers by providing coaching, guidance, and mentorship.
• Contribute in developing and driving a multi-year technology and organisational strategy.
• Identify, propose, and drive initiatives to advance the technical skills, standards, practices, architecture, and documentation of our engineering teams.
• Facilitate technical debate and decision making with an appreciation for trade-offs.
• Attract, onboard, develop and retain diverse top talents, while fostering an inclusive and collaborative team and culture.
• Continuously rethink and push the status quo, even when it challenges established ideas.

What You’ll Need

• 12+ years of experience in engineering.
• 5+ years of leading highly performant teams.
• Experience in front end application development, ideally with Java Script and Node.js
• Experience in at least one programming language (Java, Python, .NET etc.)
• Experience in at least one relational database (SQL Server, Postgres, MySQL, etc)
• Experience in WebServices with REST and SOAP.
• Experience with AI, NLP, ML, Chatbots is a plus.
• Experience with agile best practices to build a strong, efficient team.
• Experience making architectural and design-related decisions.
• Experience and vocation in managing and enabling people’s growth and performance.
• Experience designing and building high-scale generalizable products with outstanding user experience.
• Experience in hiring and developing engineering teams and culture and leading interdisciplinary teams in a fast-paced agile environment.
• Ability to remain focused on outcomes, business impact and the customer experience – must have results-oriented, collaborative, pragmatic, and continuous improvement mindset.
• Ability to communicate and collaborate across the wider organisation, influencing decisions with and without direct authority and always with inclusive, adaptable, and persuasive communication.
• Analytical and decision-making skills that integrate technical and business requirements.

EDUCATION QUALIFICATION 

• Graduate in Engineering OR Masters in Computer Applications