Development Manager (IVR/Conversational AI)

Key Skills

.NET, AI technology, Apache Cassandra, Apache Flink, Apache Kafka, Avaya, Big Data Technology, Concentrix, Conversational AI, DynamoDB, HBase, Java Programming, Node.js, Nuance Mix, Oracle, Postgres, Python Programming

Job Description

Development Manager - IVR/Conversational AI -8 to 15 yrs - Bangalore/Pune/Mumbai/Chennai/Gurgaon

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About this Team:

In-house team focusing on development and customization of IVR applications for Financial Institutions and Banks

What you will be doing

• Designs and develops software product applications for market sale or large-scale proprietary software applications for internal use.
• Manages full software development lifecycle including testing, implementation, and auditing.
• Performs product design, bug verification and beta support which may require research and analysis.
• Resolves critical issues and contributes to the business unit/area development.
• Manages work efforts of managers/supervisors with responsibility for hiring, firing, performance appraisals and pay reviews.
• Identifies and allocates technical resources, e.g., programmers, business analysts to client projects within Development. Includes a mix of FTEs assigned to the development organization and purchased resources from other lines of business.
• Forecasts resource needs based on an analysis of both portfolio and projected client spend.
• Maximizes both utilization and profitability of assigned team of resources’ billable time.
• Ensures base applications meet appropriate quality standards.
• Adheres to the departmental application development and client delivery process standards.
• Provides input on product direction to product managers.
• Coordinates with industry compliance consultants and product managers to verify applications meet regulatory compliance.
• Ensures proper application of technology.
• Ensures base applications meet appropriate quality standards.
• Other related duties assigned as needed.

What you bring

• 5+ years of experience with Conversational AI tools like Nuance Mix.
• Strong knowledge of Conversational AI development.
• Experience in the design/development of IVR applications.
• Strong problem solving and troubleshooting skills and familiarity in monitoring and instrumentation tools.
• Hands-on development experience on Conversational AI tools such as Nuance mix.
• Strong foundationson VXML concepts and technologies, and preferable to have familiarity with tools & plugins such as Nuance, Concentrix, Avaya, GVP etc.
• Experience in NoSQL database such as Cassandra, DynamoDB, Hbase , Database (Oracle, SQL server, Db2, Postgres), SQL and knowledge of DB concepts, integration technologies with other applications.
• Experience creating REST and SOAP based web services with Python, Java, .Net. NodeJs.
• Should be able to understand business requirements and translate to architecture/software development.
• Ability to juggle multiple projects and priorities
• Experience in the design/development of Java/J2EE applications, hands-on experience with VS code, eclipse with plugins, JDT, WDT and diagramming frameworks. Strong knowledge in Java, design patterns, database, big data (Apache spark) and messaging & event streaming platform (Kafka, Flink etc.)
• Defining the vision for the team’s product
• Creating a product road map based on this vision
• Managing the product backlog and prioritizing them based on changing requirements
• Overseeing all stages of product creation including design and development
• Developing user stories
• Monitoring and evaluating product progress at each stage of the process
• Liaising with the product team and end-users to deliver updates
• Participating in Scrum meetings and product sprints
• Strong in Documentation with experience of working in an Agile based delivery model.
• Ability to make effective decisions and can manage change

What we offer you 

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities