Sr. Manager, Ecommerce Fulfillment Reporting

Key Skills

Big Data Technology, Business Analytics, Business Intelligence, Confluence, Data science techniques, Data Visualization, Effective communication skills, ETL frameworks, Finance, JIRA, PowerBI, Python Programming, R Programming, SQL, Tableau

Job Description

Are you passionate about data? Do you want to build next-generation reporting tools for ecommerce operations? Your mission is to improve the user experience and business results by crafting world-class data infrastructure and enabling data-driven automated solutions and business insights. You and your team will lead the design, development, and management of our analytical tools and reporting. You are committed to staying updated with the latest BI trends and technologies, ensuring the BI infrastructure remains efficient and effective. The successful candidate will demonstrate an eye for business, experience in developing reporting and analytical infrastructures, strong communication, an ability to work effectively with cross functional teams, and experience in a fast paced environment.

Recipe for Success - What's “in store” for the role

• Manage a dedicated team of Business Intelligence Analysts to achieve its goals and development potential. Foster a culture of innovation, continuous learning, and collaboration within the BI team.
• Partner with teams such as data engineering, product management, and business teams, to gather requirements, design solutions, and implement data-driven projects.
• Provide actionable insights and business intelligence initiatives to senior leadership which support business goals. 
• Research and invent new ways to define and measure ecommerce program effectiveness and productivity.
• Create and maintain data product roadmaps including near-term delivery/releases and long-term product evolution.
• Collaborate with business customers and the leadership team to follow and report key performance indicators against goals.
• Perform regular system audits to ensure complete and accurate reporting of data/metrics.
• Optimize costs within the Business Intelligence function while maintaining quality and efficiency. 

The Essentials In Your Cart - The required ingredients 

• Bachelor’s degree or equal experience in Business, Finance, Computer Science, Engineering, Mathematics or a related field; Master’s in Business Administration (MBA), Computer Science or related field (preferred) 
• 5+ years of quantitative and qualitative data science/business intelligence with business impact experience
• 2+ years of delivering results managing a business intelligence or analytics team, including employee development and performance management experience

Extra Spices - What you should bring to the table

• Experience in code scripting, such as R, Python.
• Proficiency in designing, managing, and optimizing data using Databricks or other big data tools. 
• Knowledge of fulfillment metrics measuring Productivity, On-time Performance, Capacity, Order Completeness, Order Quality
• Proven track record in iterative product development (Agile)
• Experience using Atlassian products (Jira, Confluence)
• Skilled in using SQL and ETL development for end-to-end reporting automation.
• Proficient with data visualization tools (Power BI, Tableau, etc.)
• Excellent verbal/written communication skills – ability to articulate insights to, and set expectations with, partners ranging from analysts to executives.
• Seasoned in creating compelling visualizations and dashboards.
• Proven track record of devising data-driven solutions for complex business problems, leveraging analytics and BI tools. 
• Experience using ecommerce order data to synthesize actionable recommendations which improve operator efficiency and customer experience

Join Us at Our Table

Peapod Digital Labs is a forward-thinking company with a strong legacy of innovation. We recognize who powers our progress – our people! Our vision is to become an organization where humanity is universally embraced; Diversity, Equity, Inclusion and Belonging are infused in our business; and our PDL employees are representative of the world and the communities that we serve.

We believe in total wellness, which encompasses a balance of physical, financial, and emotional wellness. No matter where you are on your personal wellness journey, PDL provides access to a variety of tools and resources to support total wellness. This includes medical, dental, and vision benefits, health savings accounts, flexible spending accounts, 401(k) with a strong company match, paid parental leave, adoption assistance, tuition reimbursement, generous and flexible paid time off and holiday policy, and an array of voluntary benefits including critical care, pet insurance, and additional life coverage.

We are an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.