Insights Research Associate - GWW - MM- US- HYBRID

Key Skills

Accounting, Data science techniques, Effective communication skills, Finance, Microsoft Office suites, Microsoft-Excel, Salesforce, Tableau

Job Description

Who We Are- Guest Worldwide

Guest Worldwide is a global collective of dynamic, industry-leading companies with more than 40 years of unparalleled experience serving the unique needs of diverse markets in every corner of the world. From providing full-spectrum hospitality and distribution solutions at Guest Supply® and manufacturing award-winning personal care amenities at Gilchrist & Soames, to manufacturing versatile and innovative product assortments that create smarter textile solutions at Manchester Mills, we’re proud to provide products to more than 25,000 hotels in over 100 countries. Guest Worldwide is a wholly owned subsidiary of Sysco – an industry leading, global food and beverage distribution company, employing thousands of employees worldwide and home to the 13th largest sales organization in the world. Learn more by visiting www.guestworldwide.com

Position Purpose:

Research Associate will share primary insights to shape GWW strategy, optimize current business results and understand performance. Research Associate will manage qualitative and quantitative research projects, both in-house and working with third parties. Associate will support others on the Insight team with analysis of trends and insights which will be leveraged to assist with corporate strategy, optimize business process and understand customer behavior. The successful candidate is a proven customer-focused leader, with strong attention to detail, with an ability to work in a new growing and ever-changing environment. 

Primary Responsibilities:

• Analyze primary research results to foster insights and strategic guidance for GWW different Businesses (Guest Supply, Gilchrist & Soames (G&S), Manchester Mills (MM), Guest Supply Sales, Marketing, Purchasing, HR). Use Data tools to help with research and analysis - Microsoft Office programs such as excel. Along with Phocas, Peoplesoft, Salesforce.com, and Tableau.
• Manage the research process for various projects including RFP’s as needed.
• Utilize access to subscriptions such as Safe graph via Tableau, WGSN, STR or other free data sites and Google.
• Leverage different communication tools (e.g., TEAMS, videos, reports, dashboards, Tableau) to share results with key stakeholders and ensure understanding across the enterprise
• Other Tasks as assigned

Education:

• Bachelor’s degree in Business, Economics, Finance, Accounting, Market research or related field preferred.

Experience:

• 3+ years in market research, trends, or similar job function

Skills:

• Ability to link primary research with analytics model in collaboration with data science & market insights and intelligence teams
• Ability to conduct statistical analysis to identify result
• Ability to manage a project
• Education or experience in research design a plus
• Demonstrated skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in more complex research/data.
• Advanced computer skills and proficient knowledge of all Microsoft Office programs with an emphasis on Excel is required. Experience working with PeopleSoft, Phocas, Salesforce.com, Tableau, or High Jump is a plus.
• Knowledge of key business, financial and accounting metrics and principles.
• A mastery of organizational and project management skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary. Able to manage large, complex projects. Uses time effectively. 
• Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency. Ability to effectively present information and respond to questions from suppliers, customers, management and inter-department staff. Capable of working with internal staff from other departments in a proactive and constructive manner.
• Customer Service – Respond promptly to requests for service and assistance as needed. Follow up as needed.
• Planning / Organization - Ability to prioritize and manage multiple priorities/deadlines and shift priorities as necessary. Uses time effectively.
• Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions.
• Judgment - Displays willingness to make decisions under pressure that impact both internal and external customers. Exhibits sound and accurate judgment. Makes timely decisions.
• Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Follows through on commitments.
• Team player attitude with the ability to work independently.
• Detail Oriented – Attention to details and accuracy.

Physical Demands and Work Conditions

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee may occasionally lift and/or move up to 10 pounds. The noise level in the work environment is usually moderate.