Analyst, Business Performance Improvement - SBS - US

Key Skills

Java Programming, Leadership, Design, Python Programming, Database, SQL, PowerBI, Tableau, Lean Six Sigma, Kimball methodology, Hyperparameter optimization

Job Description

Actively conducts improvement projects utilizing Lean Six Sigma methodology as well as other operational excellence toolsets to identify, qualify and implement process efficiencies. Supports Sysco Business Services (SBS) functional departments and their respective internal and external customers to improve business processes through automation, process standardization, cross-training, workload allocation, analysis and performance management. Propagates a culture of continuous improvement and a customer service mindset. This position is also responsible for evaluating opportunities to deploy Robotic Process Automation and other automation solutions for processes throughout all of Sysco, in addition to SBS.

RESPONSIBILITIES:

Technology and Automation

• Evaluate business processes for opportunities for automation (such as RPA, Blue Prism) and use of other technology solutions (such as Salesforce Service Cloud, PowerApps, Alteryx or TalkDesk)
• Collaborate with cross-functional stakeholders to identify, synthesize, and analyze business requirements to implement solutions
• Work with technology business partners to translate requirements and design solutions
• Create process maps, SIPOCS, and swim lane diagrams to depict current and future state process flows
• Perform time-studies and quantitative analysis to build a solid business case for Robotic Process Automation
• Monitor bot performance and alignment to RPA business case estimates once a bot is operationalized
• Design and build desktop automation tools such as macros, scripts, databases when needed

Project Management

• Work with stakeholders to define project goals, deliverables, and Create and maintain documentation as needed to support training, deployment, and end user support (such as quick reference guides)
• Build relationships with stakeholders to effectively communicate progress on projects
• Actively track project risks and develop risk mitigation and issue resolution plans as needed
• Prepare project updates to Sysco Business Services leadership
• Manage multiple projects concurrently

Data Analytics

• Create and monitor metrics to track benefits of improvements
• Select, collect, and analyze data to find root causes of performance issues
• Develop and create customized reports and dashboards that provide insight into key performance indicators

Process Improvement

• Use DMAIC and Lean methodology to complete projects and deliver process and financial results in specified time-frame. Incorporate voice of the customer requirements and data analysis in all process improvements.
• Work with teams comprised of functional SME’s to identify gaps, non-value added steps, and other impediments to efficient process operation
• Work with teams to analyze information and develop and implement process solutions
• Create current and future state process maps, SOPs, and training materials

QUALIFICATIONS:

Basic Qualifications:

• Bachelor's Degree in business, finance, computer science, industrial engineering or other related field required
• Minimum 3 years of process improvement experience in a business environment required
• 1 – 2 years of project-based experience dealing with project timelines, time-bound deliverables, and business-enabling technologies
• Computer proficiency and experience with Microsoft applications, including Excel and Visio
• Experience in remote-working environments, leveraging collaboration software such as MS Teams

Preferred Qualifications:

• Four to seven years of business experience
• Deep practical knowledge of Lean Six Sigma with 3-5 yrs experience in leading or participating in process improvement / Six Sigma / Lean projects.
• Lean Six Sigma certification
• Robotic Process Automation experience.
• Tableau, SQL, PowerApps, RPA, Alteryx experience
• Shared services organization.
• Food service organization.
• Salesforce Admin certification

Professional Skills:

• Continuous performance improvement mindset with a passion to improve processes, tools, and work quality.
• Good communication and presentation skills
• Motivated and self-directed with good interpersonal skills
• Ability to reach out, communicate and influence personnel at all levels within the organization
• Working knowledge and experience with the DMAIC methodology and Lean Six Sigma toolset
• Strong analytical skills
• Advanced problem solving skills
• Process mapping
• Facilitation and training skills
• Self-starter, highly motivated personality
• Plan and manage work independently
• Produce clear and accurate outputs
• Ability to collaborate effectively with team members

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

Working Conditions:

• The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.