Data Engineering Application Support

Key Skills

Analytical and Problem solving, AWS, Data Analytics, Data pipelines, Effective communication skills, SQL

Job Description

As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

Our Application Support Team’s mission is to deliver a stable production environment for our investment professionals to safely grow their businesses while quickly responding to and remediating system outages and client needs. We are a rapidly growing group that offers our team members the opportunity to collaborate across the firm’s various technology teams to achieve joint success.

What you’ll do

As an Application Support Engineer allocated to our Data Engineering applications, you will support and monitor the internal systems and data for research applications used by our investment professionals. Specifically, you will:

• Monitor any new application or data requests/issues, take ownership of cases, act promptly to resolve, and monitor until closed
• Monitor system stability and performance
• Manage users’ on-boarding, off-boarding, and entitlement/access changes in our data engineering applications
• Learn and use support tools to solve user requests and continuously work on improving our systems to innovate and automate for increased efficiency
• Continuously improve documentation of routine processes and add new articles based on new knowledge
• Collaborate closely with developers, QA, and end users to solve issues, respond to user requests, prevent issues, and make system improvements
• Coordinate with other technology and business teams on production issues and high impact changes
• Proactively communicate potential problems, remediate issues, engage relevant parties, and follow through with root cause analysis

What’s required

• 8+ years of experience as a Production Support Engineer
• 5+ years of experience with SQL
• Understanding of data pipelines in the cloud, preferably AWS
• Prior production support experience in the instrument reference data domain
• Strong communication skills and a self-starter mentality
• An interest and passion in the understanding of financial markets and instruments
• Strong troubleshooting, coordination, and problem-solving skills
• Detail-oriented data analytical skills and ability to adapt to a rapidly changing environment
• Responsible, able to multitask, and client oriented
• Ability to work effectively under pressure
• Commitment to the highest ethical standards

We take care of our people 

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Health care benefits
• Generous parental and family leave policies
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBT+ community
• Mental and physical wellness programs
• Tuition assistance