Director, Cloud Data Engineering Tech Lead – Contact Center Data Product

Key Skills

Amazon Simple Storage Service (S3), Apache Airflow, Apache Kafka, AWS Glue, AWS Kinesis, Black box testing, Data Biuld Tool - dbt, Databricks, Docker, Github, JavaScript, Jenkins, Lambda, MongoDB, Python Programming, Snowflake, SQL, Terraform

Job Description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$126,200.00 – $208,300.00

Target Openings

1

What Is the Opportunity?

Travelers Data Engineering team constructs pipelines that contextualize and provide easy access to data by the entire enterprise. As a Data Engineering Director you will accelerate growth and transformation of our analytics landscape. In this role, you will lead teams designing and building data solutions that capture, explore, transform and utilize data to support Artificial Intelligence, Machine Learning and business intelligence/insights. In addition to ingesting data from multiple sources and relaying information to relevant partners, you will also mentor and develop a team of data engineers.

The work arrangement for this position is based on location.

What Will You Do?

• Lead development of analytic data products, including pilots and proof of concepts.
• Execute data strategies with an understanding of enterprise architecture, consumption patterns, platforms and application infrastructure.
• Manage the operationalizing and automating of all capabilities to ensure secure, supported and scalable solutions.
• Present analysis and recommendations to help influence management decisions.
• Lead, guide and coach team members to accelerate career development.
• Establish team processes and procedures.
• Maintain relationships with partner teams to ensure needs are met and impacted areas plan work accordingly.
• Work with team members on individual development plans and guide them towards success.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree in STEM related field or equivalent
• Five or more years of related experience
• Two or more years of management experience
• Advanced knowledge of data tools, techniques, and manipulation including cloud platforms, programming languages, and technology platforms.
• The ability to deliver work at a steady, predictable pace to achieve commitments, deliver complete solutions but release them in small batches, and identify and negotiate important tradeoffs.
• Demonstrated track record of domain expertise including understanding technical concepts necessary and industry trends, and possess in-depth knowledge of immediate systems worked on and some knowledge of adjacent systems.
• Strong problem solver who ensures systems are built with longevity and creates innovate ways to resolve issues.
• Strong written and verbal communication skills with the ability to work collaborate well with team members and business partners.
• Ability to lead team members and help create a safe environment for others to learn and grow as engineers. and a proven track record of self-motivation in identifying opportunities and tracking team efforts.

• Experience with some of the following tools & platforms (or similar): AWS (s3, Lambda, Kinesis, API Gateway, IAM, Glue, SNS, SQS, EventBridge, EKS, VPC, Step Functions, ECS/EKS, DynamoDB, etc.), Databricks, Python, JavaScript, Kafka, dbt, Terraform, Snowflake, SQL, Jenkins, Github, Airflow, OpenSearch (Elasticsearch & Kibana), Talend, Alation, Neo4j, Hashicorp Vault / AWS Secrets Manager, Docker / OpenShift / Open Cloud Foundry, MongoDB, Docker, BlackDuck, SonarQube
• Knowledge and experience with the some of the following concepts: Real-time & Batch Data Processing, Workload Orchestration, Cloud, Datalakes, Data Security, Networking, Serverless, Testing/Test Automation (Unit, Integration, Performance, etc.), WebServices, DevOps, Logging, Monitoring, and Alerting, Containerization, Encryption / Decryption, Data Masking, Cost & Performance Optimization
• This role leads people and makes technical contributions to the product.

What is a Must Have?

• Bachelor’s degree or equivalent training with data tools, techniques, and manipulation.
• Five years of data engineering or equivalent experience

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.