Customer Service & Business Intelligence Internship

Key Skills

Business Intelligence, Data science techniques, Effective communication skills, KPIs, Management, Python Programming, SQL, Teamwork

Job Description

Your role

• You will be part of Customer Service Department for a six-month internship
• You will contribute to develop a KPI reporting system collecting performance indicators to analyse data from the main aftermarket business functions
• You will identify and select the most significant KPIs to be monitored
• You will develop a dashboard of performance indicators
• You will monitor internal process using Power BI software
• You will automate all internal KPIs in Customer Service Department
• You will interact also with different departments within our organization such as Sales, Operations, Planning, etc. to share information, data e insights for improvement
• You will have the opportunity to interface with technical domain experts and grow your technical and professional skill-set

Your profile

• Bachelor or Master degree in Management Engineering, Computer Engineering, Data Science, Economics or similar
• Strong interest for data analytics
• Microsoft Office proficiency
• Good Knowledge of SQL, python, VBA
• Knowledge of Power BI is highly appreciated
• Italian and English proficient user both written and verbal
• Strong communication and interpersonal skills
• Team worker

Your working environment at Körber

The Körber site in Lucca is the headquarter our tissue roll and fold converting machine design and production facilities. Our industry-leading innovation hub pushes the boundaries of digitization in the era of Industry 4.0 through cross-collaboration and open innovation with suppliers, young companies (start-ups), universities, and institutions. Plus, a center of excellence for the tissue industry, Pivot Solutions, helps converters unlock the potential of their business

Your benefits

• Work in a global organization with international customers and colleagues, dynamic and modern work environment
• Internal canteen free of charge

Can you find yourself in this profile? Then you are right at Körber. We are looking forward to getting to know you!