Product Manager (Retail domain)

Key Skills

Aartificial intelligence, Effective communication skills, Management, Natural Language Processing (NLP), SAP, XML-JSON

Job Description

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report. This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future.

We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees. We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions. At Kore.ai, you will enjoy success, develop your professional skills, and allow your career to thrive within a fast-growing business that is expanding its global team.

RESPONSIBILITIES

• Define product features and functionality, and prioritize product roadmap.
• Develop customer use cases, personas and scenarios and present solutions to clients
• Work with Engineering teams to define product specifications and requirements.
• Resolve day to day queries from development team based on knowledge of customer business
• Scope and prioritize activities based on business and customer impact
• Keep up-to-date with industry trends and advancements in various platforms that will need to be integrated with the solution.
• Collaborate with cross-functional teams, including Sales, Marketing, Engineering, and Customer Support, to deliver successful products.
• Lead product development efforts from ideation to launch.
• Ensure demonstration platforms are up to date and relevant to customer requirements
• Ensure product documentation is up-to-date and accurate.
• Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT
• Readiness to travel for short/long durations within North America and outside

EXPERIENCE REQUIRED

• 12+ years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities.
• Strong understanding of various Travel industry personas including booking, travel agents, Airport operations and Flight operations workflows and contact center agents.

MUST HAVE SKILLS

• Experience with product lifecycle management.
• Understanding of cloud based systems that support Amadeus/ Sabre APIs for booking and Flight ops tools 
• Good knowledge and understanding of software development and web technologies including JSON/XML and AI/ML, NLP
• Experience in configuring products based on customer requirements
• Ability to manage in a very fast paced environment with multiple high-level priorities
• Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed
• Excellent written and verbal communication skills
• Develop Go-to-market materials in partnership with product marketing teams
• Experience in conducting workshops, consulting sessions for customers
• Skilled in creating presentations and presenting to various levels within the organization and to customers
• Managing communications and expectations with customers, sales and engineering teams

OTHER SKILLS 

• Practical knowledge of agile/iterative development process preferred
• Experience of working with teams across locations and time-zones
• Knowledge of project management tools, such as Jira
• Technical background with understanding and/or hands-on experience in software development
• Experience of working with teams across locations and time-zones in global delivery model

EDUCATION QUALIFICATION

• Bachelors in Engineering or Masters in Computer Applications
• MBA preferred