Release Manager (Senior)

Key Skills

JIRA, Kanban, Management, Scrum Agile Methodology, ServSafe certification

Job Description

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact centre as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.

With other offices in India, UK, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: RELEASE MANAGER 

As a Senior Release Manager, you are responsible for coordinating and managing the release of software or product updates. You work closely with development teams, product managers, quality assurance teams, and other key stakeholders to ensure successful and efficient software releases to the cloud. To be effective in this role, you as a Release Manager should possess the skills such as Attention to detail, Risk Management, Change Management among others. In this role you are expected to use Jira and hence an advance knowledge on Jira software is ideal for this role.

RESPONSIBILITIES 

• Plan, coordinate, and execute releases for a multi-tenant Platform as a Service (PaaS) product across cloud, VPC, and on-premises environments.
• Continuous improvement to streamline release management processes, policies, and standards and identify automation opportunities.
• Create and maintain release schedules for bi-weekly patch releases and quarterly major releases.
• Develop deployment instructions for upgrades across versions and collaborate with the DevOps team.
• Conduct risk assessments and mitigate potential disruptions during release cycles.
• Coordinate release readiness activities, including testing and validation.
• Manage release documentation, including release notes and deployment guides.
• Oversee smooth deployment of software updates across deployment models.
• Monitor release progress and address issues and dependencies.
• Communicate release status and potential impact to stakeholders.
• Conduct retrospective soon after a release and draft action items to address improvement areas and track them to closure.

 EXPERIENCE REQUIRED

• 5-7 Years of Experience in Change and Release Management and Jira.
• Proven experience as a Release Manager in a product company.
• Strong understanding of release management principles and best practices.
• Superior knowledge of Agile and DevOps methodologies.
• Proficiency in Jira and deployment automation frameworks.
• Excellent project management and problem-solving skills.
• Effective communication and collaboration abilities.
• Attention to detail and commitment to quality.
• Flexibility and adaptability in a fast-paced environment.
• Continuous learning mindset.
• Having ITIL certification in Service Management is an added advantage.

MUST HAVE SKILLS:

• Jira Knowledge – Advanced skills including administration.
• Agile knowledge – Scrum and/ or Kanban, SAFe
• Certification in one of the following is a must:
• Scrum
• Kanban
• SAFe
• A good understanding of ITIL v4 is a Must while having a certification is an added advantage.

 EDUCATION QUALIFICATION 

• Bachelor’s degree in computer science engineering OR Master’s in computer applications