Release Manager (Junior)

Key Skills

JIRA, Kanban, Management, Scrum Agile Methodology, ServSafe certification

Job Description

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact centre as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.

With other offices in India, UK, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: RELEASE MANAGER 

As a Junior Release Manager, you will be responsible for coordinating the delivery of patches to our on-prem customers. You will be responsible to coordinate with all the key stakeholders and meet the deadlines to deliver the patches to our on-prem customers. A good understanding of Agile best practices is a must in your role.

RESPONSIBILITIES 

• Ensure the release schedules for bi-weekly patch releases and quarterly major releases are meeting the timelines.
• Obtain signoffs from different stakeholders before the patch/ minor/ major releases.
• Manage release documentation, including release notes and deployment guides.
• Oversee smooth deployment of software upgrades across deployment models.
• Monitor release progress and address issues and dependencies.
• Communicate release status and potential impact to stakeholders.
• Atlassian Jira administration
• Coordinate release readiness activities, including testing and validation for on-prem customer defects.
• Ensure stakeholder communication and track improvement areas to closure.

 EXPERIENCE REQUIRED

• 1-2 Yearxperience in Jira.
• Inclination towards Release Management subject area.
• Strong understanding of release management principles and best practices.
• Familiarity with Agile and DevOps methodologies.
• Proficiency in Atlassian Jira
• Possess good problem-solving skills.
• Effective communication and collaboration abilities.
• Attention to detail and commitment to quality.
• Flexibility and adaptability in a fast-paced environment.
• Continuous learning mindset.

MUST HAVE SKILLS

• Jira Knowledge
• Agile knowledge – Scrum and/ or Kanban
• Certification in any of the following is an added advantage:
• Scrum
• Kanban
• ITIL v4

 EDUCATION QUALIFICATION 

• Bachelor’s degree in computer science engineering OR Master’s in computer applications