Director - Data Science and Research

Key Skills

Java Programming, Python Programming, C++, C Programming, SQL, Cloud computing, Scala Programming, Machine learning techniques, Data science techniques, MATLAB Programming, PyTorch, TensorFlow, R Programming

Job Description

As the Director, Research Science Japan, you will lead a team of data scientists and oversee the methodology, statistical modeling and quality of J.D. Power’s research in the Japan market. J.D. Power conducts independent market research that benchmarks customer satisfaction in a variety of industries. You and your team will ensure that these benchmarking studies are scientifically sound and represent the latest approaches to customer research and analysis. You will be responsible for the scientific design of J.D. Power surveys and sample plans. Using J.D. Power best practices and internal standards, you will ensure data is cleaned appropriately, scored using J.D. Power algorithms and summarized in final client deliverables. Your team will work with the J.D. Power business units to determine the key drivers of customer satisfaction as well as other insights for our clients. Finally, you advise internal and external clients on survey and sample design as well as statistical modeling and its application.

The Impact:

Your role is critical to the success of J.D. Power Japan. You are expected to promote and defend J.D. Power’s methodology and ensure that the research is independent and of high integrity. The outcome of your work will be used by clients to help them understand what is important to consumers, how their brand performs relative to their competition, what their brand needs to do to improve and the financial benefit of making these improvements.

Responsibilities:

• Analysis and Statistical Modeling: Perform multivariate statistical analysis on survey data using Python/R/SAS. Python experience preferred. 
• Leads research statistical model development, scientific computing and computational automation development projects, and analysis of quantitative model results to demonstrate drivers of customer satisfaction, top performers, and other key insights to drive better business outcomes for our clients.
• Consultation: Provide research methodology/statistical consultation to internal JD Power teams as well as external clients. Provide interpretation of study results. Provide research/analytical support for new business opportunities.
• Manages a team of two staff and provides insight and coaching on complex, non-routine problems/tasks, applying current trends and research in solutions
• Leads new study and study redesign methodological development
• Validates and applies J.D. Power research standards to questionnaire design
• Validates and applies J.D. Power research standards to sample plan design
• Creates research rules and standards specific to the Japanese market.

Qualifications:

• Degree in Statistics, Econometrics, Psychology or related social science fields (Masters or PhD preferred)
• Conversational and written English skills
• Advance level Japanese skills
• An advanced understanding of Multivariate Statistics, Research Design, Measurement Theory, Attitudinal Research
• Statistical packages—Python (preferred), R, SAS, SPSS
• Must be able to work effectively and collaboratively in a team oriented, global, and multi-cultural environment.
• Management experience (5+ years)
• 10+ years in a quantitative analytics role or related experience 

The Career Opportunity:

You will have the opportunity to work with industry experts to learn how different industries are structured and how they leverage consumer information to guide product development and service improvements efforts. You will also have the opportunity to strengthen your research design and statistical skills by daily exposure to senior research staff at JD Power.

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.