Manager-Performance Reporting and Analytics

Key Skills

Apache Hadoop, Apache Hive, Computer Vision (CV), Confluence, Finance, Google Cloud Platform (GCP), Linux Operating system, NoSQL, PowerBI, PySpark, Python Programming, R Programming, RDBMS, SAS, Scikit-learn, Splunk, SQL, Tableau, Unix Operating system, VBA, Workfusion

Job Description

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Sales Enablement Organization focuses on accelerating commercial business growth through training, tools and insights to provide a best-in-class customer experience and create a culture of doing it the right way.

We are seeking a highly skilled and motivated professional to join our team and spearhead the development of a comprehensive framework for Personal Improvement Plans (PIPs) across various US SME channels. This role requires a strategic thinker who can bring in efficiencies and effectively partner with key stakeholders, including the SME Sales and AD organization and CEG. This position will support the development and implementation of analytical solutions, to provide consultative support to the GCS leadership team. The incumbent will also highlight trends, risks, and opportunities to enhance business decision-making processes, while working very closely with Sales, Marketing, Capabilities, Technology, and Analytics teams to drive growth in the sales organization.

Key Responsibilities:

• Design and implement a robust framework for Personal Improvement Plans tailored to the needs of different US SME channels.
• Identify and integrate strategic efficiencies within the PIP framework to enhance overall effectiveness and achieve organizational goals.
• Foster strong partnerships with relevant stakeholders, including the SME Sales and AD organization and CEG, to ensure alignment and successful implementation of PIPs.
• Leading a high performing team and ensuring a close collaboration & partnership with regional & global stakeholders
• Apply analytical thinking to diagnose business needs and to establish analytical hypothesis and solutions
• Have outstanding knowledge of Python, SQL, and Hive encompassing data manipulation and statistical modeling/data-mining techniques
• Leverage predictive modeling to identify tactics for channel optimization of existing areas and conceptualize opportunities.
• Deliver sophisticated analyses independently
• Ability to drive alignment among customers and key partners; write compelling messages addressed to various audiences/levels within the organization
• Self-motivated individual who can problem-solve and think critically, to develop concrete insights backed by data and analytics
• Find opportunities to strengthen business performance; demonstrate learning agility
• High level of accountability and ability to address ambiguous challenges; adaptable to evolving priorities and rapid change
• Challenge status quo, innovate, and harbor strong curiosity.
• Effectively challenge the conceptual soundness, theory, approach, and usages of predictive models
• Innovate modeling techniques and variable creation
• Ability to lead sophisticated work streams, and to work across departmental boundaries and deliver a diverse set of initiatives that result in impactful outcomes

Minimum Qualifications:

• Bachelor’s Degree required, preferably in a quantitative field (e.g., Economics, Finance, Accounting, Statistics, Artificial Intelligence, Data Analytics, Engineering)
• High proficiency in Python and SQL, with strong working knowledge of analytical tools (e.g., Hive, PySpark, scikit-learn etc.)
• Experience in Big Data environment, inclusive of data mining techniques
• Programming: SQL, SAS, Python/R, Unix scripting, Excel/VBA
• Experience applying advanced statistical and/or quantitative techniques to solve business problems
• Hands-on analytics and machine learning (ML) experience with understanding of data processing and model validation. Ability to address performance issues and to manipulate both structured and unstructured data
• Advanced knowledge of Microsoft Office Suite (Excel pivot, macros, deck-writing)
• Ability to cultivate relationships and partner with multiple collaborators, with superb interpersonal and communication skills
• Ability to deliver results, work independently, and prioritize tasks

Preferred Qualifications:

• 6+ years of Database Architecture & Administration experience in a professional environment and/or comparable experience with at least 3+ years in leading a team is preferred
• Proficiency in CRM tools, Salesforce, or statistical software programs
• Big data platform (Hadoop, SPARK, NoSQL DB, RDBMS)
• Cloud Products & Services like Google Cloud
• Visualization: Tableau, Power BI, Power Automate, Splunk
• Servicing Platforms like Service Now
• Others: Confluence, Sharepoint or any other workflow and content management tool
• Proven track record of independently developing novel analytical solutions optimizing business processes
• Self-starter who thrives in an evolving, dynamic environment

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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