Manager of AiDeal Customer Success, Tokyo

Key Skills

Aartificial intelligence, Automation, Data Analytics, Data Warehousing, Digital Marketing, Effective communication skills, Google-Analytics, Japanese, Presentation skills, SQL

Job Description

About the role

The Customer Success Manager(AiDeal) is responsible for AiDeal's customer support and campaign management. He/She recognizes customers' challenges of marketing and makes it successfully with AiDeal solution.

A more experienced candidate could be given a more senior job title.

Responsibilities

• Assist clients to expand their usage and adoption of AiDeal
• Provide client relationship management for all assigned clients
• Provide resources to answer clients' questions, identifying needs for account customization and further implementation where applicable
• Perform service delivery and first line technical support for the product implementation.
• Discussing the product definition, implementation, operation and clarifying issues with the customer.
• Assist in renewing client contract and cultivate upsell opportunities
• Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed
• Fully understand client requests, documenting and engaging appropriate resources

About you

[Essential]

• Relevant working experience in similar function for at least 2 years or above
• Ability to identify requirements before the customer does and respond quickly.
• Fast-learner, interested in digital marketing industry and data monitoring.
• Logically thinking and possess good time management abilities.
• Excellent communication skills to effectively convey technical information to both technical and non-technical audience.
• Native or excellent oral and written communication skills in Japanese.
• Self-motivated, team-oriented, responsible, and focused on exceeding client expectations

[Nice to have]

• Experience in customer engagement automation tool as customer success
• Online marketing experience or impressive presentation skill
• Knowledge in digital marketing and CRM
• Knowledge in data analytics (e.g. Google Analytics, data warehouse, SQL … etc.)