Sales Strategy & Operations Associate

Key Skills

Aartificial intelligence, Generative AI, GTM, Leadership Skill, Operations, Sales, Teamwork

Job Description

Harvey is a secure AI platform for professionals in law, tax, and finance that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:

• Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world like A&O, PwC, and many others.

• Strategic investors: Raised over $100 million from strategic investors including Sequoia, Kleiner Perkins, and the OpenAI Startup Fund.

• World-class team: Harvey is hiring the best technical and non-technical talent from DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Superhuman, Glean, etc.

• Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.

• Value: Top of market cash and equity compensation.

Role

As a member of the Sales Strategy & Operations team at Harvey, you will support the revenue growth of the Go-To-Market (GTM) organization at Harvey! Reporting to the Head of Sales Strategy & Operations, you will help build the foundation, and provide immense leverage for Harvey’s Customer Success organization.

Responsibilities

• Build, evolve and provide leverage as a generalist across all pillars of Revenue Strategy & Operations, specifically focused on Customer Success: this includes Strategy, Operations, Metrics & Reporting, Enablement, Finance, Incentive Compensation, and Systems.

• Partner closely, and be a trusted advisor to Customer Success on priority GTM initiatives. This may include:

• Provide insights, recommendations that drive revenue performance, and that will inform CS Strategy

• Help build a scalable, sustainable revenue flywheel by designing and deploying best-in-class operations, procedures and processes

• Evolve Harvey’s GTM Metrics & Reporting for Customer Success: maintain and automate centralized reporting solutions that provide visibility and line-of sight into CS activities, outcomes and trends

• Help implement, integrate, maintain and evolve GTM systems, by working with Harvey’s vendors and 3rd party providers to administrate, maintain, and evolve the GTM Tech Stack. A key priority will be the integration and deployment of Catalyst, Intercom, Skilljar, etc.

• Build GTM enablement materials that accelerate the ramp, performance, productivity, and learnings of our GTM teams

Qualifications

• 4+ years of experience; ideal candidates will have a combination of customer success strategy & operations experience in a high-tech growth environment, and operational experience in investment banking, private equity, venture capital, strategy / management consulting, or other highly analytical roles

• Experience with Catalyst is preferred

• Strong analytical skills, with a focus on data-driven decision-making to equip the business in a strategic manner and communicate big picture opportunities

• A “roll up your sleeves” mentality, and an ability to collaborate effectively across internal functions (GTM, legal, product, etc.) to achieve common goals

• Ability to work well under pressure, with a high degree of adaptability and flexibility in a fast paced, rapidly changing environment

• Familiarity with AI technologies, large language models, or related fields is advantageous.

Compensation

The expected range of base compensation for this role is between $100,000 and $150,000. Additionally, this role is eligible to participate in our bonus and equity plan. The successful candidate’s starting salary will be determined based on non-discriminatory factors such as skills, experience, and geographic location.