GenAI/Salesforce Lead Product Manager

Key Skills

Databricks, Effective communication skills, Generative AI, Salesforce

Job Description

WHAT YOU’LL DO:

Here’s what you can expect on a typical day:

• You’ll start each day working with teams to understand responsibilities, identify any issues, and communicate priorities.
• Research & Requirements. You’ll lead discovery, design and delivery. You’ll document and prioritise product features. You’re always learning and researching new industry trends to make our products better. You’ll incorporate what makes sense into your product roadmap based on our clients, the market, ADP’s goals, and what impact the future of tech will have on your products.
• You’ll create strong alliances with diverse stakeholders and ensure everyone is in this together and communicates most appropriately. You’ll collaborate across multiple teams with developers, other product managers, and UX teams, to name some, to continually drive innovation and make the product the best it can be.
• You will measure, monitor and report product metrics, product outcomes and business outcomes.
• Variety of work. There is no typical day. You could be working with UX teams on client experience journeys, to delivering new features, product enhancements. Best part? You’ll get to see those ideas come to life.
• You’ll speak to internal and external stakeholders to communicate and defend ideas while answering critical questions.

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:

• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We’re obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP’s Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

PREFERRED QUALIFICATIONS:

• 6+ years of Product Management experience in an enterprise environment
• To thrive in this role, you experience deploying and maintaining cloud-based Salesforce CRM solutions (Service Cloud) with hands-on involvement in creating and executing successful strategies to deliver products to market in an Agile environment. Experience with Solution Architecture is ideal.
• The ideal candidate holds Salesforce certifications and/or is well-versed in Salesforce features such as Einstein and Data Cloud
• The ideal candidate has experience with Databricks
• Experience with delivering A.I.-powered solutions for customer service and/or sales at an enterprise scale will be necessary to succeed in this role. You are well-versed in the emerging generative AI landscape and you have a vision for how to harness these technologies to build impactful solutions for clients and internal service associates.
• You are skilled at breaking down complex subject matters for non-technical audiences, clearly explaining ideas, creating compelling arguments, and delivering visual and verbal information for maximum impact.
• While working with emerging technologies, you understand the balance between experimentation and execution and you leverage data to drive your decision making in both domains. You inspire teams with a clear vision and execution plan for complex initiatives while encouraging your teams to start new initiatives to innovate and explore new ways of doing things.
• Experience in Human Capital Management is a plus.