Strategic Implementation Specialist

Key Skills

Aartificial intelligence, Effective communication skills, Environmental, Presentation skills, Project management, Teamwork

Job Description

We seek a highly motivated and dynamic Strategic Implementation Specialist to join our team. This is a new role for us and you would be crucial to define the framework and set the standard for this team that we expect to grow in the next year. You will be responsible for overseeing implementation services, providing strategic guidance, and ensuring effective change management for our clients. You will lead the project management efforts and serve as a consultant to clients, helping them navigate and maximize the potential of our AI platform.

The role...

• Implementation Services: Lead and manage the implementation process for our clients, ensuring our platform's successful deployment and utilization.
• Change Management: Implement change management strategies to facilitate a smooth transition for clients, helping them adapt to new technologies and processes.
• Project Management: Act as the project manager, defining project scope, goals, and deliverables and ensuring projects are completed on time and within budget.
• Consulting: Serve as a client consultant, helping clients determine the best ways to achieve their strategic objectives through our technology.
• Strategic Guidance: Provide strategic guidance to clients, aligning our solutions with their business goals and long-term AI strategies.

About you...

• 2+ years of experience in customer onboarding, customer education, or training in a technology company.
• Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.
• Excellent communication, presentation, and interpersonal skills.
• Creative and innovative mindset with the ability to develop engaging and impactful training programs.
• Ability to work collaboratively with cross-functional teams to achieve common goals.
• Experience with building certification programs and defining success metrics.
• Passion for providing an exceptional customer experience and a dedication to continuous improvement.
• Ability to thrive in a fast-paced and dynamic start up environment.

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

 This is a remote position

 Generous stock option plan

 Discretionary based bonus

 Pension

 25 days of annual leave + Bank holidays

 4 week paid sabbatical after 4 years at the company + $10,000!!

 Fun culture with company offsites (Portugal, Copenhagen, Barcelona!)

 Generous referral scheme