Client Services Manager

Key Skills

Aartificial intelligence, Client Handling, Effective communication skills, Leadership Skill, Management, Presentation skills

Job Description

ABOUT AFINITI

At Afiniti, we are a leading provider of Artificial Intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections.

Using our patented AI technology, we revolutionize the contact center industry by pairing customers with the most compatible contact center agents. By doing so, we enhance the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved.

Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, which include Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality. We take pride in our global reach and impact, with our solutions being leveraged by organizations around the world.

To learn more about Afiniti and the groundbreaking work we do, visit www.afiniti.com.

ABOUT THE ROLE

As part of the Global Revenue organization, our Client Services team operates as Afiniti’s internal Strategy Consulting team. We are currently seeking a Client Services Manager to join our elite team and play a crucial role in driving revenue growth and project success, while building strong customer relationships. Working closely with our technical and cross-functional teams, you will help implement our AI solutions and expand our market reach.

As a trusted advisor to our valued clients, you will have ownership over a significant end-to-end revenue stream within our region. This presents a remarkable opportunity to make a tangible impact on our business and contribute to the exciting field of Artificial Intelligence. Join us at Afiniti and be a part of shaping our future with your expertise and passion.

KEY RESPONSIBILITIES

BE THE CATALYST FOR SUCCESS: As the client's primary point of contact, you will build strong relationships and act as a strategic partner, ensuring that Afiniti's solutions deliver maximum value. You will leverage your analytical skills to analyze and interpret Afiniti's results, providing valuable insights to drive client satisfaction and success.

CHAMPION PROBLEM SOLVING: Lead cross-functional teams to overcome customer challenges and ensure seamless execution of projects. Your ability to think outside the box and your in-depth understanding of our AI solutions will be critical in delivering exceptional outcomes for our clients.

DRIVE REVENUE GROWTH: Collaborate with the Regional Manager to identify growth opportunities and develop strategies to expand our presence in the Latin American (LatAm) market. Your insights and expertise will contribute to driving revenue growth and securing new customers.

SHAPE THE FUTURE OF AI:As a key member of our team, you will have the opportunity to contribute to shaping and implementing Afiniti's cutting-edge AI solutions. Your strategic thinking and innovative ideas will be valued as we continue to revolutionize the industry.

UNLEASH YOUR CREATIVITY:Prepare captivating presentations and materials for client meetings and steering committees, synthetizing complex problems and presenting to-the-point slides for the customer. Your exceptional communication skills will showcase our innovative solutions and demonstrate the value Afiniti brings to our clients.

MINIMUM QUALIFICATIONS

• 4 years of experience in a Strategy or Management consulting role with a client-facing position or similar role
• Ability to think critically, analyze complex problems, and develop innovative solutions
• Strong business acumen and the ability to understand and leverage market dynamics
• Ability to articulate complex ideas and concepts effectively to diverse audiences
• Strong presentation skills and experience presenting to senior management
• Experience managing day-to-day relationships with customers, stakeholders, and internal team members
• Proficient with leveraging analytical tools and methodologies for data analysis and interpretation.
• Ability to draw actionable insights from data and present findings in a clear and compelling manner
• Comfortable working with numbers and discussing basic statistics
• Ability to collaborate effectively with cross-functional teams
• Demonstrated leadership qualities and the ability to influence and drive change
• Proven ability to set and achieve ambitious goals
• Experience managing multiple projects with competing priorities, capable of prioritizing tasks, and meeting deadlines in a fast-paced environment
• Flexibility to adapt to changing priorities and navigate through ambiguity
• Comfortable working in a dynamic and evolving organization.
• Full working capability in English (written and spoken). Since many of our teams are international, it is essential to be able to communicate seamlessly in English

PREFERRED QUALIFICATIONS

• Degree in Business Administration, Management, Engineering or a related field

Based on the role and function at Afiniti, you may have the opportunity to work remotely!

If your role allows you to work remotely, you will have opportunities to travel to an Afiniti office for key moments throughout the year, but the amount of expected travel will depend on your role and team.